HTM 100 Quiz 1

Question 1 �      � � � All of the following are part of Disney’s “Five Steps of Leadership” EXCEPT: � � � � � �   � � � � � � � � �   “� � �   Question 2 �      � � � Internal customers are � � �   � � � � � �   � � � � � � � � �   “� � �   Question 3 � � �   � � � The symbol of welcome, friendship and hospitality is a(n) � �  � � �   � � � � � �   � � � � � � � � �   “� � �   Question 4 � � �   � � � Since its introduction, the pineapple has been internationally recognized as � � � � � �   � � � � � � � � �   “� � �   Question 5 � � �   � � � The purpose of a self-assessment is to  � �     � � �   � � � � � �   � � � � � � � � �   “� � �   Question 6 � � �   � � � Anyone who receives or benefits from the output of someone’s work is � �     � �       � � � � � � � � � � � �   “� � �   Question 7 � � �   � � � In the hospitality industry the concept of perishability means     � �       � � � � � �   � � � � � � � � �   “� � �   Question 8 � � �   � � � Guest loyalty is � �     � � �   � � � � � �   � � � � � � � � �   “� � �   Question 9 �     � � � Inseparability refers to � � � � � � � � �   � �      � � � � � � � � �   “� � �   Question 10 �    � � � Empowerment is

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