IT 284 Week 1 CheckPoint 1 The Customer Service Model IT 284 Week 1 CheckPoint 2 Computer Support Dependencies IT 284 Week 1 Assignment Defining Computer Support IT 284 Week 2 CheckPoint Communication Techniques IT 284 Week 2 DQs IT 284 Week 3 Assignment How to Communicate IT 284 Week 3 CheckPoint Using an ARS IT 284 Week 4 CheckPoint Defining the Customer IT 284 Week 4 DQs IT 284 Week 5 CheckPoint Operational Differences IT 284 Week 5 Assignment The Needs of Customer and Customer Support Technicians IT 284 Week 6 CheckPoint Using Technology With Voice IT 284 Week 6 DQs IT 284 Week 7 Collaborative Assignment On and Offsite Support Strategies IT 284 Week 7 CheckPoint Phone Etiquette IT 284 Week 8 CheckPoint Dissecting the Problem IT 284 Week 8 DQs IT 284 Week 9 Capstone CheckPoint Establishing Seamless Support IT 284 Week 9 Final Project Handling Difficult Customers (powerpoint only) IT 284 Week 9 Final Project Handling Difficult Customers (paper only)
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