Make a list of pizza delivery attributes that are important to you as a customer. Combine your list with the list of a few other class members and categorize the items under a series of major headings. Make a list of pizza delivery process design requirements. Associate with each requirement a measure that would ensure that the process meets the requirement. Design a process that meets your requirements. Describe it by using a flowchart similar to those shown in Exhibits 7.8, 7.9, and 7.10.
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