Resources: Electronic Reserve Readings (ERR), the course web links or the University Library. Review at least three articles that discuss logistics and supply chain management processes and how they meet customer requirements. Prepare a 700 to 1,050 word paper defining logistics and discussing its strategic role within the supply chain. Discuss the implications of poor logistics and supply chain management on satisfying customer requirements for a product or service. Identify and describe customer satisfaction requirements that influence logistics and directly impact the supply chain. Drawing on personal experience, provide an example of inappropriate logistics planning which lead to customer dissatisfaction, and one example where logistics plays a crucial role in customer satisfaction. Format your paper consistent with APA guidelines .
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