Question 1 � � � Employees in the least-skilled positions that accept the professional role of agent for the patient are demonstrating: � � “� � � Question 2 � � � Having requisite abilities that result in effective action and superior job performance is the definition of: � � � “� � � Question 3 � � � Across the disciplines of nursing management, public health and health-services management, competencies such as finance/business acumen, clinical knowledge and quality improvements are: “� � � Question 4 � � � What is a written plan for replacing people who depart from management positions? � � “� � � Question 5 � � � Why implement a “Caught in the Act”� program? “� � Question 6 � � � What is the purpose of a PIT? � � “� � � Question 7 � � � What is an organization’s standing multidisciplinary committee that is concerned with biomedical ethical issues and decision making processes and policies? � � � � “� � � Question 8 � � � What is a program that uses a mix of mentoring, special assignments and continuing education to identify and address opportunities for improvement (OFIs)? “� � Question 9 � � � Which of the following is an output-oriented measure of leadership function? � � � � � � � � “� � � Question 10 � � The ethical foundation of transformational management drives most policy in the United States and is reflected in the: � � � � “� � � Question 11 � � One purpose of cultural leadership is to sustain an environment where all associates are: � � “� � � Question 12 � � Who would be considered internal customers to the logistic support team? � � “� � � Question 13 � � What is an example of promoting shared values to establish a central moral focus? � � � � � � � � � � � � � � “� � � Question 14 � � To allow stakeholders to seek the solutions best for all, what does the transformational culture emphasize? � � “� � � Question 15 � � Which of these statements demonstrates shared commitment? � � “� � � Question 16 � � What is the purpose of operational leadership? � � “� � � Question 17 � � What is the first step towards evidence-based management? “� � Question 18 � � What is a reporting and communication system that links each operating unit to the governing board, usually by grouping similar centers together under middle management? “� � Question 19 � � Looking up clinical procedures or coaching a new manager are examples of what type of training? “� � � Question 20 � � What is one reason that high-performing HCOs can thrive under prevailing reimbursement schemes? “� � Question 21 � � What is the intent of the knowledge management function to sustain operational infrastructure? � “� � � Question 22 � � Whose duty is it to ensure adherence to the calendar for annual planning? � � � � � � � � � � � � � � “� � � Question 23 � � Which leadership level provides the fact base for all goal-setting activities? “� � � Question 24 � � What can be estimated on the basis of the numbers of patients expected and length of time they will require service, plus idle time allowances? “� � � Question 25 � � What element is mistakenly cited as a requirement for the transition to evidence-based management, but in actuality is not a requirement? “� � � Question 26 � � Monitoring stakeholder groups to identify changes in needs and desires is an activity attributable to which function that sustains operational infrastructure? “� � Question 27 � � What is the Library of Work Processes, Protocols and Measures? “� � � Question 28 � � What are performance measures for the responsive communication function? � � � � � � “� � � Question 29 � � To be successful, accountability must pass the test of control, which means: � � � � � � � � “� � � Question 30 � � Performance measures that reflect the processes they purport to measure are considered:
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