Question 1 � � � � � � Patient management protocols control effectiveness because they specify when CSSs are required, optional or not recommended, thus allow the HCO to measure: � � � � � � � � � � � � � � � � � � � � � � � � “� � � Question 2 � � � � � � Caregiver reliance on CSS expertise when questions arise about individual patients is an example of what kind of assistance provided by the CSS? � � � � � � � � � � � � � � � � � � � � � � � � “� � � Question 3 � � � � � � Market share is a measure of which operational dimension for the CSS? � � � � � � � � � � � � � � � � � � � � � � � � “� � � Question 4 � � � � � � What budget process role would an HCO manager responsible for the CSS be expected to do? � � � � � � � � � � � � � � � � � � � � � � � � “� � � Question 5 � � � � � � Using the community epidemiologic planning equation #1, for CSSs drawing directly from the community, what does the population figure forecast? � � � � � � � � � � � � � � � � � � � � � � � � “� � � Question 6 � � � � � � Which budget process activity would a CSS manager and team be expected to do? � � � � � � � � � � � � � � � � � � � � � � � � “� � � Question 7 � � � � � � The best possibility for formal CSS affiliation would be: � � � � � � � � � � � � � � � � � � � � � � � � “� � � Question 8 � � � � � � To facilitate clinical support services’ ability to benchmark and identify opportunities for improvement, what must the HCO do? � � � � � � � � � � � � � � � � � � � � � � � � “� � � Question 9 � � � � � � Justification for capital investment should be based on: � � � � � � � � � � � � � � � � � � � � � � � � “� � � Question 10 � � � � � � Return on investment for a process improvement can be calculated by dividing the contribution by: � � � � � � � � � � � � � � � � � � � � � � � � “� � � Question 11 � � � � � � What is the purpose of clinical support service? � � � � � � � � � � � � � � � � � � � � � � � � “� � � Question 12 � � � � � � What is a measure of CSS quality? � � � � � � � � � � � � � � � � � � � � � � � � “� � � Question 13 � � � � � � In which type of contractual arrangement with a CSS would the HCO own and operate the facility with professional guidance provided by contract with physician corporations? � � � � � � � � � � � � � � � � � � � � � � � � “� � � Question 14 � � � � � � What is a challenge facing the CSS “� HCO affiliation? � � � � � � � � � � � � � � � � � � � � � � “� � � Question 15 � � � � � � Through which level of management is a CSS accountable to the governing board?
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