Review the following broad definition of health care quality and answer the questions that follow: � Health care quality occurs when: patients can access a continuum of appropriate care and service in a timely manner, patients are educated and actively participate in the planning and delivery of their care and service, clinical outcomes are achieved with excellence, patients achieve their care goals and optimum quality of life, patient satisfaction outcomes are delivered with human dignity and compassion, staff satisfaction outcomes reflect pride of achievement, and cost/utilization outcomes demonstrate social responsibility.
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