1. � GE’s Six Sigma problem solving approach employs five phases. Which is not one of the phases? 2. � Which of the following is not a part of Philip Crosby’s philosophy of quality? 3. � Which of the following is not directly related to W. Edwards Deming? 4. � Which does not fit with Six Sigma implementation? 5. � Machine down time and downgrading costs are examples of which type of quality cost? 6. � Six Sigma efforts have use all of the following concepts and methods except 7. � All of the following relate to Six Sigma except 8. � The dpmo or epmo for a three-sigma quality level is 9. � At a gas station, a diesel pump nozzle that will not fit into a non-diesel automobile is an example of ____? 10. Which of the following is not one of W. Edwards Deming’s 14 points? 11. ISO 9000:2000 principles consist of all of the following except 12. In reference to quality cost classifications, training and equipment design would fall in the ____ category. 13. Which leader in quality management promoted the Quality Trilogy of quality planning, quality control, and quality improvement? 14. In the SERVQUAL instrument for measuring service quality, the concept of assurance is associated with 15. Which of the following is not considered part of Total Quality? 16. Evaluating the trade-offs between the costs of detecting and replacing a defective part or allowing it to continue on through the production process is related to 17. Which of the following suggests a process that is not in control? 18. Which of the following is not related to a continuous metric? 19. Which of the following is most closely related to Statistical Process Control (SPC)? 20. To monitor the fraction of printed circuit boards that do not pass a functional test, a(n) ____ is used. 21. Common cause variation is 22. Indications in a control chart of an out-of-control situation include all of the following except 23. Testing whether a computer boots up the first time is an example of 24. Honda wants to monitor the number of blemishes (scratches, blisters, etc.) on the fenders of its cars using a statistical process control chart. The most appropriate type of SPC chart is 25. Statistical calculations will show that if p = .01, then the sample size needed to have at least a 95% chance of finding at least one nonconformance is 26. c-charts 27. Common cause variation 28. Which of the following is not a component of a control system? 29. If one was monitoring the average time to load a web page, the chart to use would be the 30. Which is not related to a discrete metric?
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