“� � � Question 1 Which of the following is not a current challenge to OM? “� � � Question 2 Which one of the following has the lowest goods content? “� � � Question 3 Which one of the following has the highest goods content? “� � � Question 4 The quality revolution is most related to “� � � Question 5 The following terms — interchangeability of parts, division of labor, highly repetitive tasks — best relate to a focus on “� � � Question 6 A customer benefit package (CBP) includes “� � � Question 7 A golf simulator in a retail sports store is an example of “� � � Question 8 Which is generally related to service operations? “� � � Question 9 Support processes would typically include all of the following except “� � � Question 10 Which one of the following is not an example of biztainment? “� � � Question 11 Which of the following is not a key activity of an operations manager? “� � � Question 12 A value creation process could be any of the following except “� � � Question 13 A support process could be any of the following except “� � � Question 14 The three issues that are at the core of operations management include all of the following except “� � � Question 15 Which of the following is the correct sequence describing the evolution of operations management? “� � � Question 16 Which of the following generally does not result from vertical integration? “� � � Question 17 “The perception of the benefits associated with a good, service, or bundle of goods and services in relation to what buyers are willing to pay for them”� is the definition of “� � � Question 18 ____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality. “� � � Question 19 Which of the following is not normally considered a variable cost? “� � � Question 20 Which of the following is not a component of a value chain? “� � � Question 21 The United States has experienced three waves of outsourcing. Which of the following is not one of the waves? “� � � Question 22 For a restaurant, order-taking, bill payment and home delivery would be considered “� � � Question 23 A competitively dominant customer experience is often called a “� � � Question 24 Operational structure of the value chain deals with “� � � Question 25 From the pre- and post-service view, transportation service, training service and consulting and technical services would be considered “� � � Question 26 In the value chain model for a hospital, patients, drugs and staff would be considered “� � � Question 27 When break-even analysis is applied to an outsourcing decision, the breakeven quantity is “� � � Question 28 The control of Wal-Mart’s value chain is ______, while the control of General Electric’s is ________. “� � � Question 29 From the pre- and post-service view of a value chain, goods and services design, contract negotiation and consulting services would be considered “� � � Question 30 ____ integration refers to acquiring capabilities at the front of the supply chain, whereas ____ integration refers to acquiring capabilities toward the back end of the supply chain.
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