Purpose of Assignment In this assignment, you to develop your skills using Microsoft® Word to address a business case. Assignment Steps Resources: “�Microsoft® Office Help and Training “�Other tutorials available online Read the following scenario: You have been asked to write a business proposal for a client in the hope of setting up a 3-year customer service contract in support of a new application they are launching this month. Support services will include technical problem solving and answering questions on the use of the application. Write a minimum 1,050-word research summary using Microsoft® Word in which you communicate the details of your business proposal to the project team. Include the following components in your research summary: 1. “�A Microsoft® Word business template of your choice 2. “�A description of the client’s needs including ◦ “� – Hours of operation ◦ “� -Number of calls that will need to be taken ◦ “� -Reporting needs 1. “�Proposed solution to client’s needs ◦ “� -Pricing ◦ “� -Time of support operation “� -Advantages of using your service “� What support avenues you will provide (live chat, phone, web) 1. “�Research through citations and references using the Word reference tool to insert them into the paper 2. “�An inserted image supporting your recommendation 3. “�A built-in style appropriate for a business document 4. “�A bulleted or numbered list 5. “�A proofing review using Spelling & Grammar check 1. Submit your final summary in the following file formats: DOCX, PDF, HTML, and TXT file. This will acquaint you with differences between file formats and why these different file formats may be useful. Cite a minimum of three references. Format your assignment according to APA guidelines.
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