First, tell your classmates about your favorite topic in Part 3, 4 and 5, pages, 71-155 of The Definitive Guide to Social CRM Maximizing Customer Relationships with Social Media to Gain Market Insights, Customers and Profits.
Write at least three paragraphs and tell us what the topic was, why it was interesting to you and how you think it applies or has been applied in either businesses you have dealt with or have been involved with either as a customer or an employee.
Review the following related videos:
https://www.youtube.com/watch?v=6JdWQ-wplfk&feature=youtu.be
https://www.youtube.com/watch?v=pCLQkgcjMjY&feature=youtu.be
https://www.youtube.com/watch?v=AkDJWTprh3g&feature=youtu.be
https://www.youtube.com/watch?v=sBgycoOfSn4&feature=youtu.be
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