HEALTH INFORMATION MANAGEMENT- TRAINING AND DEVELOPMENT

Training and Development

According to our readings in this assignment, the training needs of each department in a hospital are unique.  Training of staff is costly but does encourage commitment to long term employment.  There are formal methods of training through a college or university and there are methods of training by staff and hospital staff. Training will occur frequently which will consist of hospital wide annual training, new software, new regulations, and new supervisors and managers that initiate a new process.   This assignment will introduce you to training and developing and staff retention.

Use the following scenario when completing your assignments for this course:

Scenario: The assignments in this course we will be completing are for Good Health Care Systems (a fictitious hospital system), which is a 225 bed acute care hospital located in your favorite location in the United States. The services they offer (to set the scene) are medical and surgical inpatient services, obstetrics, cardiac health care, psychiatric, cancer, and pediatrics. There is an emergency department that is designated as the trauma center for the community. It is a non-union environment and has a very supportive VP of Finance that the Director of Health Information Management reports to. You are the Director of HIM. Your department could be called a traditional department with the following functions:  release of information, coding, chart processing (scanning, chart completion), and birth and cancer registries.   Use your imagination when completing the assignments.

As the Director of HIM for Good Health Care System, you have the opportunity to hire an Operations Manager for the department.

 

1. What would be the advantages and disadvantages of promoting one of the current employees to the position? What would be the advantages and disadvantages of selecting someone from outside the hospital?
2. Prepare a job description for this new position.
3. Prepare an orientation outline for one of the operation manager position in your HIM department. Tailor the outline to the job duties as outlined in the position description and any general office duties each position would perform.
4. From the above exercises – indicate 5 key indicators or goals that you want this person to accomplish during their first year in the new position.  These goals can be included in the criteria for a performance evaluation.  For example:  The scanning clerks need to have all of the work completed within 24 hours of receipt.
5. Prepare a list of 5 educational sessions a Director of HIM may hold for the staff during the year and give a brief synopsis of what you would include.
6. Write an agenda for a HIM staff meeting.  What topics should be covered at each meeting                         and how often do you think the staff should meet?  How would you handle     employees that work at home or off site?