Purpose of this presentation
At the end of this session, you should know how to:
? build trust
? implement change
? master decision-making.
Build trust
To build trust you must have the:
? ability to do what is required of you
? integrity to do what you say you will do and behave
ethically
? empathy to care about the people around you.
Ability Integrity Empathy TRUST
Implement change
Change strategies:
? participative evolution
? charismatic transformation
? forced evolution
? directorial transformation.
Fine
tuning
Incremental
adjustment
Modular
transformation
Corporate
transformation
Collaborative Consultative Directive Coercive
Change
scale
Styles of change management
Quinn?s Logical Incrementalism
Sense the
need
Increase
understanding
Build
awareness
Develop new
symbols
Legitimise
views
Introduce
solutions
Broaden
support
Deal with
opposition Build comfort
Trial concepts
Develop
commitmet
Review Commit
Master decision-making
? Create a good, coherent decision making culture.
? Include stakeholders in the decision making process.
? Six steps of making an effective decision:
1. Create a constructive environment.
2. Generate good alternatives.
3. Explore these alternatives.
4. Choose the best alternative.
5. Check your decision.
6. Communicate your decision and take action.
Progress check
You should now be able to:
? build trust
? implement change
make good decisions.
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