MGT 527 Final Exam Guide

MGT 527 Final Exam Guide   1) �    A consultant is best described as   2) �    According to Block, every consulting project, regardless of size, must go through five phases. Why is that so important?   3) �    What is the purpose for an initial contact with a client regarding a project?    4) �    According to Block, the feedback and decision to act phase of the five phases of consulting includes which of the following?   5) �    Journals, abstracts, scholarly books, and the materials located in the Educational Resources Information Center (ERIC) are examples of ______ sources.   6) �    What does author Salkind suggest as the initial step in the process of writing a literature review?   7) �    What are the main functions of the operations functional area?   8) �    Providing the funding for all organizational day-to-day operations is the responsibility of which functional area?   9) �    Why is the human resources department affected by most business problems?   10) �  The marketing and sales department reacts to a problem by   11) �  The presenting problem from the client and the real problem are   12) �  The purpose of the discovery phase is to   13) �  What is the first step in the data-collection process?   14) �  One step to prepare for data-collection meetings and to prepare for any resistance is to   15) �  Which statement is a good method of engaging in new conversations and limiting the discussion of history?   16) �  Creating higher interaction among clients during engagement is how to bring ________   into the implementation phase.   17) �  Which statement best describes a practical way to structure a meeting?   18) �  What are the two conditions of accountability that support high-commitment implementation strategies?   19) �  The steps to be followed when handling resistance are   20) �  The key to understanding the nature of resistance is to realize that   21) The purpose of the feedback meeting is more than just a presentation of data; it is also an opportunity to   22) �  What is the most useful guideline for giving feedback?   23) �  Which statement best describes one of the goals in consulting?   24) �  __________ empowerment should be considered during the implementation phase.   25) �  A consultant may choose engagement over installation when   26) �  What benefits does the engagement strategy offer that the installation strategy does not?   27) �  Creating learning helps bring value to the client. What does this mean when building elements through the implementation process?   28) �  Why is the question more important than the answer during the learning and change process?   29) �  The promise of consulting is to   30) �  Saying no to inappropriate projects, avoiding no-win consulting situations, should happen   Topic:   Topic: Identify appropriate supporting research. What does author Salkind suggest as the initial step in the process of writing a literature review?   Topic:   Topic: Identify methods used for gathering data. One step to prepare for data-collection meetings and to prepare for any resistance is to

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