Score 24/30 1. “�These are all reasons why people resist change in an organization, except: “�Locus of control “�Self-Interest “�Uncertainty “�Lack of understanding and trust 2. “�Change requires contingency planning. Which is not a factor affecting the business environment: “�Increasing supply costs “�Declining markets “�Organizational restructuring “�Economic downturns 3.Appreciation and influence over individuals, groups or organizations is attributed to a:”� “�World interconnectivity “�World travel “�Global perspective “�Global mindset 4.Overcoming resistance to change involves one of these tactics:”� “�Analysis and reporting “�Planning and organizing “�Negotiation and mediation “�Communication and education 5.Ethical behavior is an important element of change management since ethics governs this aspect of human decisions: “� “�Adaptability “�Behavior “�Collaboration “�Understanding 6.A leader focuses on people, looking to serve as a change agent. Which one is not a quality of a leader:”� “�Personal power “�Promotes change “�Position power “�Nurtures and innovates 7.Change management is best served by listening and asking questions, but also by analyzing gestures and expressions. This concept is known as:”� “�Expressive communication “�Interpersonal communication “�Verbal communication “�Nonverbal communication 8.”�To become a change agent as a leader, one must be self aware of the natural talents and abilities developed through learned knowledge and skills. This is also known as: “�Strengths “�Threats “�Weaknesses “�Opportunities 9._________ is a philosophy that focuses on enhancing quality and efficiency through improved decision-making in an organization. “� “�Quality Circles “�Six Sigma Standard Deviation”� “�Benchmarking 10.”�The changing business environment has prompted companies to consider workers who are not working full-time or on a permanent basis. These workers are called: “�Seasonal workers “�Knowledge workers “�Contingent workers “�Temporary workers 11.American entrepreneurs are credited with being engines of:”� “�Innovation and job creation “�Success and achievement “�Corporate growth and development “�New products and services 12.”�Allowing employees to have autonomy and act freely to meet new needs is an element of: “�Achievement culture “�Consistency culture “�Accountability culture “�Adaptability culture 13.Corporate culture enables _________ as a response to threats to its organizational climate.”� “�Analysis and reporting “�Learning and innovative responses “�Cooperation and collaboration “�Synergy and understanding 14.Leaders in a changing organization can use all these forms of persuasion, except:”� “�Building a common ground “�Emotional connection “�Establishing credibility “�Preventing feedback 15.Change at an organizational level is referred to as:”� “�Cultural change “�People change “�Organizational change “�Departmental change 16.A manager fit for the globalized business world does not use this dimension:”� “�Social Dimension Global Dimension”� “�Psychological Dimension “�Cognitive Dimension 17.In a changing organization, entrepreneurs must place responsibility on internal or external influences. This concept is known as:”� “�Entrepreneurial sacrifice “�Organizational perspective “�Locus of control “�Personal views 18.Assigning tasks and delegating authority are elements of:”� “�Leading “�Planning “�Organizing “�Controlling 19 A management role that directs and motivates subordinates, along with training and counseling is: “�a Leader “�a Figurehead “�an Entrepreneur “�a Spokesperson 20″�Interpersonal manager roles include the following: “�Disseminator and spokesperson “�Facilitator and resource allocator “�Resource allocator and negotiator “�Figurehead and leader 21The transferring of authority by managers is best accomplished through: “�Delegation Responsibility Authority “�Accountability 22 Satisfaction and feelings of belonging are examples of: Employee responsibility “�Employee strength “�Employee excitement Employee engagement 23 “�The technologies, skills and processes for searching and examining large amounts of data is: “�Supply chain software “�Global trends “�Marketing metrics “�Big data analytics 24 American companies must take into account the changing nature of today’s workplace, including all of these except:”� “�Aging workers “�Increased diversity “�All of these “�More women workers 25 A value of ethical managers in the face of change includes:”� “�Integrity and honesty “�Flexibility and adaptability “�Creativity and responsiveness “�Ethics and values 26 Future-facing managers design the organization and its culture to:”� “�Promote conversation and collaboration “�Anticipate threats and opportunities “�Coordinate work and tasks “�Develop and enhance leadership skills 27 In reacting to change, this is how an organization can set itself apart to meet customer needs:”� “�Strategic scenarios “�Competitive advantage “�Strategic planning “�Competitive evaluation 28 “�Cultural leadership in an organization defines and uses: “�Strategies to enhance the morale of employees “�Symbols and signals to influence corporate culture “�Surveys and polls to understand the company’s culture “�A system of signals and sounds to communicate value 29 This role is considered to be an initiator of change:”� “�Manager “�Intrapreneur “�Entrepreneur “�Supervisor 30 Emotional intelligence includes all these components, except: “�Self awareness “�Social awareness “�Relationship awareness Self management
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