Research, using at least 3 references, and Write, in APA format, a 700-word paper in response to the following: You are a support technician manager building a help desk team. Your primary operation is to service customers with both hardware and software issues from a variety of PC platforms. Explain the position of a help desk worker to your newly-hired employees. Your paper must include the following: The different levels of customer service The role of a support technician Methods and tools required to support consumers Distinction between internal versus external users and their requirements Current trends within computer support
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