Question 1 � � � Which is an example of an operational performance measure of productivity? � � � � “� � � Question 2 � � � A method of identifying significant changes in measures subject to random variation is called: � � “� � � Question 3 � � � Which of the following is an example of the evaluation of technical proficiency? � � � � � � � � � � � “� � � Question 4 � � � Which question is designed to monitor the performance of an internal consulting team? � � � “� � � Question 5 � � � What is an example of a client in an internal consulting situation? � � “� � � Question 6 � � � How can external causes of variation be identified? � � � � � � � � “� � � Question 7 � � � What is an advantage of internal consulting as a clearinghouse? � � “� � � Question 8 � � � What type of analysis studies the impact of alternative forecasts, usually developing most favorable, expected and least favorable scenarios to show the robustness of a proposal? � � “� � � Question 9 � � The forecast of community demographics and disease incidence is part of what function of internal consulting? “� � � Question 10 � � What is the purpose of the internal consulting operation? � � “� � � Question 11 � � What are the three specifications for defining work assignments to external consultants? “� � � Question 12 � � What is the duty of a compliance officer? � � “� � � Question 13 � � The count of user requests from a log of assignments is an example of operational performance measures for which dimension of internal consulting? � � � � � � � � � � � � � “� � � Question 14 � � The OHRP definition of quality improvement activities includes activities conducted by institutions whose purposes are limited to implementing a practice to improve the quality of patient care and: � � � � “� � � Question 15 � � Which type of opportunity is identified as “programmatic”�?
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