1. (TCO 3) Customer dissatisfaction, rework, and warranty costs are cost associated with the _____. 2. (TCO 3) The cost of quality (COQ) is associated with _____. 3. (TCO 3) ISO stands for which of the following? 4. (TCO 8) What does build to order mean? 5. (TCO 3) Customer dissatisfaction, rework, and warranty costs are cost associated with the _____. 6. (TCO 3) Poka-yoke is a Japanese term meaning _____. 7. (TCO 8) A drawing of the movement of material or people is a _____. 8. (TCO 8) Strategies for improving productivity in services include _____. 9. (TCO 8) Which of the following is the most correct? 10. (TCO 8) An organization’s process strategy _____.
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