1.Which of the following is true of personal space requirements? 2 � As one of 11 federal agencies under the Department of Health and Human Services, the CDC must coordinate its efforts to protect citizens from epidemics with the CIA, the FBI, and the Department of Homeland Security. Communications with these other agencies is an example of � � � 3 � In a distributed leadership team environment, the role of the leader is BESTdescribed as � � � � � � � 4 � A manager is faced with having to lay off some of his staff due to financial losses that the company has suffered. Which of the following channels of communication would be most appropriate for sharing the news with employees, given the sensitive nature of the message? 5 � Communication in successful work teams 6 � Jeff receives an email from his boss, Carol, who is on an international flight. As Jeff interprets the instructions from the e-mail he is in the act of � � � 7 � The ____ communication channel is created by management to control individual and group behavior and to achieve the organization’s goals. � � � � � 8 � Two or three employees working on a report at the same time using an electronic whiteboard would be an example of the use of ____ software. 9 � A supervisor on the night shift at a manufacturing plant is told to dump chemicals used in the refining process rather than dispose of them properly according to safety regulations. The owner of the company insists that the chemicals are not harmful to the environment, but the supervisor knows that the dumping is illegal. The supervisor believes that he will lose his job if he reports the problem to authorities at the Environmental Protection Agency. This is an example of which potential cause of unethical behavior? � � � � � � 10 � Which of the following best describes the common attitude that those from the U.S. and Canada and some Europeans have about the concept of time? � � � � � � 11 � A job applicant submits a résumé containing numerous spelling and grammatical errors. What nonverbal message is she most likely sending to the recruiter? � 12 � Shanté is a new sales representative with Sensations, Inc. She attends a regional sales meeting, followed by a reception. She converses with three new sales people and an hour later she forgets their names. This is an example of which of the following bad listening habits? 13 � Which of the following is appropriate etiquette when listening? � � � 14 � Janet tells Juan, “Don’t be late for work.” Janet’s probable metacommunication is 15 � An ultimate requirement of listening for information is that the listener � 16 � You are the supervisor of an employee who is very upset about the promotion of his arch rival. You call him into your office and ask him to enlighten you on the reasons he is upset. What type of listening are you engaged in? � � � � � � 17 � As a student, you are concerned with making a good grade in your marketing class. However, instead of taking copious notes, you outline the major points and try to listen as much as possible. What type of listening are you engaged in? � � � � 18 � The purpose of a diversity initiative is to � � � � � � 19 � Preeti is having a business lunch with Jose to discuss the downsizing of the manufacturing plant in South America. Preeti is expecting an important call on her cell phone during the lunch and s her phone several times. Preeti is not listening attentively to Jose because of which of the following listening problems: � � � � � � � � 20 � � Robin, task force chair, tells team member Aaron “your proposed solution to this problem is great.” Robin’s probable metacommunication to Aaron is � � � � � � 21 � � � In a team with representatives from many different departments in a company, the director of human resources makes sure that everyone in the meeting gets to talk and to be heard. The director of human resources is fulfilling which role in the team? � � 22 � � � Josh is a new manager whose department has experienced a lot of infighting and jealousy; he tries to reduce group competition and increase cooperation by using the ____ philosophy. � � � � � � � � � � 23 � You are about to conduct a formal meeting with 41 attendees in the boardroom. What guide would you use to ensure orderly communication and participation? � � � � 24 � A survey of North American executives about the importance of listening skill in the workplace showed � � � 25 � Which of the following describes the major difference between teams and groups? � � 26 � Guidelines for effective meetings include � � 27 � Which of the following is important for U.S. business people to remember when conducting international negotiations? � � � � 28 � Which of the following facts makes listening difficult? � � � � � 29 The MOST important reason for teams to utilize agendas and minutes is that � 30 � Which of the following stages of team development is marked by optimal performance levels?
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