Activities include completing the Skillsoft courses, the Job Aid review, independent student reading, and research. Complete the following Skillsoft courses: Essential Selling Skills: Qualifying Sales Prospects Developing Strong Customer Relationships Creating and Sustaining a Customer-focused Organization Customer-Driven Process Improvement: Basic Framework Customer-Driven Process Improvement: Identifying Customer Needs Customer-Driven Process Improvement: From Customer Needs to Process Requirements Customer-Driven Process Improvement: Mapping and Measuring Processes Customer-Driven Process Improvement: Analyzing Process Problems Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions Customer-Driven Process Improvement: Implementing and Maintaining Improvements Review the Skillsoft Job Aid, “Preparing to Qualify a Prospect.” Assignment Choose one of the products or services your company offers, or think of an idea you had to sell a product. Then, follow the steps in the Skillsoft Job Aid: Preparing to Qualify a Prospect.
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