Chapter 2 “� Problem 9 Discuss the role of a centralized training and support facility in a modern organization. Given advances in technology and the prevalence of self-training and consulting among computing end users, how can such a centralized facility continue to justify its existence? Chapter 3 “� Problem 5 Consider reports you might receive at work (e.g., budgets or inventory reports) or at a university (e.g., grade reports or transcripts). Evaluate the usability of these reports in terms of speed, accuracy, and satisfaction. What could be done to improve the usability of these outputs?
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