Locate an article on best practices in customer service on the Internet. After reading the article, consider what the article is suggesting managers do to ensure effective customer service, and then answer the following: “� � � “�What skills and knowledge would you have to teach a restaurant service employee so that they would measure up to the suggested customer service best practices? “� � � “�Explain the process the author suggests and why. (cite resources) “� � � “�View the APA Quick Reference for Students Guide before starting to write your paper. Cite the website for your article. Your response should be in the form of a one”�two page APA formatted paper in your own words submitted, to the Dropbox. Directions for Submitting Your Assignment Compose your assignment in a Microsoft Word® document and save it as Username-AB 213 Assignment-Unit#.doc (Example:TAllen- AB 213 Assignment-Unit 1.doc). Submit your file by selecting the Unit 1: Assignment Dropbox by the end of Unit 1. Make sure your document includes: “� � � “�Your Name “� � � “�Date “� � � “�Course Name & Section Number “� � � “�Unit Number “� APA Citations (these must be extremely short and only 2 maximum) and References
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