Before you begin this assignment, be sure you:<\/p>\n
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\u00a0<\/strong><\/p>\n \u00a0<\/strong><\/p>\n \u00a0<\/strong><\/p>\n \u00a0<\/strong><\/p>\n \u00a0<\/p>\n Overview of Business Process Analysis and Functional Requirements for Kelly\u2019s Salon<\/strong><\/p>\n For your Case Study Stage 1 assignment, you performed a Five Forces Analysis and justified Kelly\u2019s chosen strategy for competitive advantage<\/strong> and the business process<\/strong> that she would like to improve through the application of technology.<\/p>\n In the Stage 2 assignment, you will identify the inputs, processing,<\/strong> and outputs<\/strong> of Kelly\u2019s selected business<\/strong> process.\u00a0 <\/strong>Those inputs, processing, and outputs form the functional (business) requirements for an IT system to improve the process.<\/p>\n The first step in identifying the functional or business requirements for an information system is to develop the high level requirements<\/strong> that establish the scope of the system.\u00a0 Kelly has selected the Customer and Employee Scheduling Process for improvement using an IT solution, and together you have identified the following high level requirements.\u00a0 The system must:<\/p>\n For this assignment, you will focus on the customer appointment<\/strong> portion of the overall process. The high level requirements are not detailed enough to be used as the functional or business requirements.\u00a0 More detailed requirements are developed using a variety of tools and methods.\u00a0 One such tool is a process model. \u00a0Also attached to this assignment, is an Excel file [Stage 2 Customer Appointment Process Model.xlsx] which contains a process map documenting the steps in this process.<\/p>\n IMPORTANT: <\/strong>In a process model, rectangles<\/strong> are used to illustrate process steps and diamonds<\/strong> are used where decisions, or choices, are made.\u00a0 The cylinder<\/strong> shape indicates where the system contains a database<\/strong>. You need to be aware that there are other aspects of the process to be considered, as shown in the high level requirements above.\u00a0 The points at which these additional steps intersect with the customer appointment process are shown in the process model with a circle<\/strong>.<\/p>\n Assignment: Kelly\u2019s Salon Stage 2:\u00a0 Using the Customer Appointment Process Model, create a document that includes: <\/strong><\/p>\n At the top of your paper, show the strategy for competitive advantage that Kelly selected and the business process she has chosen to improve, using the following format (no additional explanation is required):<\/p>\n Generic Strategy for Competitive Advantage:\u00a0\u00a0\u00a0 xxxxxxx (just name the strategy)<\/em><\/p>\n Business Process to Be Improved:\u00a0\u00a0\u00a0 xxxxxxxxx (just name the process)<\/em><\/p>\n Copy the table below (not the example) into your paper.\u00a0 Using the Customer Appointment Process Model (Excel file) provided, complete the table of requirements for an IT system, for each of the numbered process steps,<\/strong> that includes:<\/p>\n Note:\u00a0 This is not about what the employee or customer is doing but specifically about data going into the system (input), and the system does something with that data (process) to deliver the end result (output).<\/strong><\/p>\n There are 7 numbered steps in the Appointment Process itself.\u00a0 In addition, there are three other processes that are needed (shown in the circles), but are beyond the scope of the appointment process:\u00a0 (1) a process for entering the time needed and costs for the various styling services \u2013 this builds a database or table for reference in future transactions; (2) a process for scheduling employees to work; and (3) the payment process that collects customer payments and updates the database accordingly. You should be aware that these processes are needed to complete the system, but you should not address them in your assignment.<\/p>\n The responses that you enter into the table for each of the 7 numbered steps (requirements) must be aligned to the specific business process to be improved and the data it uses, and it must be appropriate to the Kelly\u2019s Salon business. It\u2019s important to review the entire process\u2014what happens before the numbered step and what happens after that step\u2014so you can correctly identify exactly what has to happen in each step for the process to be successfully accomplished. <\/strong><\/p>\n Note:<\/strong>\u00a0 Processes are actions<\/u> that the system<\/strong> will take and should include action verbs.\u00a0 Inputs and outputs are not actions, but are data or information<\/u>.\u00a0 If you need to use action words (verbs) to describe the input or output, they should be kept to a minimum and put in parentheses.<\/p>\n Note:\u00a0 Before beginning your assignment, please review the example provided. \u00a0This is a different process than the one you will be completing but illustrates the type of entries expected in each of the three columns.<\/p>\n EXAMPLE<\/strong> Using the Employee Scheduling Process<\/strong><\/p>\n The example below demonstrates what is required for the assignment, using the Employee Scheduling Process, which is shown in a circle in the Customer Appointment Process Model.\u00a0 The process model for this example is separately provided as an Excel file named \u201cStage 2 Example \u2013 Scheduling Process Model.\u201d\u00a0 The entries in the table correspond with the numbered process steps in that example model.<\/p>\n Steps in the Employee Scheduling Process<\/strong><\/p>\n \u00a0<\/strong><\/p>\n (insert information from numbered step<\/strong><\/p>\n Information\/data item(s) entered into the system as part of this step<\/strong><\/p>\n Processing or action<\/u> the system must perform for this step<\/strong><\/p>\n Information\/ data item(s)\/record created, or displayed, or printed out for the user in this step<\/strong><\/p>\n \u00a0<\/strong><\/p>\n \u00a0<\/strong><\/p>\n \u00a0<\/strong><\/p>\n Copy the table below into your assignment:<\/strong><\/p>\n Steps in the Appointment Process<\/strong><\/p>\n \u00a0<\/strong><\/p>\n (insert label\/title from numbered step)<\/strong><\/p>\n Information\/data item(s) entered into the system as part of this step<\/strong><\/p>\n Processing or action<\/u> the system must perform for this step<\/strong><\/p>\n Information\/data item(s)\/record created, or displayed, or printed out for the user in this step<\/strong><\/p>\n Formatting: <\/strong>\u00a0<\/strong><\/p>\n \u00a0<\/p>\n GRADING RUBRIC:<\/strong><\/p>\n The \u201cright\u201d and \u201cwrong\u201d\u00a0answers have to do with whether or not you correctly incorporated the course vocabulary and concepts to support your choices, and that you address all parts of the assignment.\u00a0 Be sure to review the grading rubric below before submitting your assignment:<\/p>\n \u00a0<\/p>\n ISFM-300 Case Study, Stage 2 Rubric:\u00a0 Functional Requirements<\/strong><\/p>\n Far Above Standards<\/strong><\/p>\n Above Standards<\/strong><\/p>\n Meets Standards<\/strong><\/p>\n Below Standards<\/strong><\/p>\n Well Below Standards<\/strong><\/p>\n Possible Points<\/strong><\/p>\n \u00a0<\/strong><\/p>\n \u00a0<\/strong><\/p>\n \u00a0<\/strong><\/p>\n Inputs<\/strong><\/p>\n All inputs listed demonstrate a strong understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process. Avoids the use of action words.<\/p>\n Most inputs listed demonstrate an understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process. Limited use of action words.<\/p>\n Inputs listed are designated and demonstrate a basic understanding of course concepts or analysis.\u00a0 May include some action words.<\/p>\n Inputs are provided but selection may be lacking in demonstration of understanding of course concepts or analysis.\u00a0 May overuse action words.<\/p>\n Few, if any inputs are provided or inputs are not appropriate for the process step and\/or the case study.<\/p>\n \u00a0<\/strong><\/p>\n \u00a0<\/strong><\/p>\n All processing listed demonstrates a strong understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process.<\/p>\n Most processing listed demonstrates an understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process.<\/p>\n Processing is listed and demonstrates a basic understanding of course concepts or analysis.<\/p>\n Processing is provided but may be lacking in demonstration of understanding of course concepts or analysis.<\/p>\n Processing shown is not appropriate for the process step and\/or the case study.<\/p>\n \u00a0<\/strong><\/p>\n \u00a0<\/strong><\/p>\n \u00a0<\/strong><\/p>\n \u00a0<\/strong><\/p>\n Outputs<\/strong><\/p>\n \u00a0<\/strong><\/p>\n \u00a0<\/strong><\/p>\n \u00a0<\/strong><\/p>\n All outputs listed demonstrate a strong understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process.\u00a0 Avoids the use of action words.<\/p>\n Most outputs listed demonstrate an understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process.\u00a0 Limited use of action words.<\/p>\n Outputs listed are designated and demonstrate a basic understanding of course concepts or analysis.\u00a0 May include some action words.<\/p>\n Outputs are provided but selection may be lacking in demonstration of understanding of course concepts or analysis. \u00a0May overuse action words.<\/p>\n Few, if any outputs are provided or outputs are not appropriate for the process step and\/or the case study.<\/p>\n \u00a0<\/strong><\/p>\n \u00a0<\/strong><\/p>\n \u00a0<\/strong><\/p>\n \u00a0<\/strong><\/p>\n \u00a0<\/strong><\/p>\n \u00a0Format<\/strong><\/p>\n Introduction contains correct competitive strategy and process to be improved. Information is professionally presented, clear and easily understood; is written in third person and uses course vocabulary, correct sentence structure, grammar, and spelling. Any references used are listed and cited using APA style.<\/p>\n Introduction contains correct competitive strategy and\/or process to be improved. Information is presented well; is clear, and uses correct sentence structure; written in third person, and has few grammar and spelling errors.\u00a0 Any references used are listed and cited using APA style.<\/p>\n Introduction is missing correct competitive strategy and\/or process to be improved. Information is presented with some grammar and\/or spelling errors.\u00a0 Any references used are listed and cited using APA style.<\/p>\n No introduction or incorrect competitive strategy and process to be improved. Information is not professionally presented, may not be clearly written, and\/or contains several grammar and\/or spelling errors, or errors in use of APA style for references\/ citations.<\/p>\n \u00a0<\/p>\n Information is extremely poorly written; has many grammar and\/or spelling errors; and\/or does not convey the information adequately.<\/p>\n \u00a0<\/em><\/p>\n","protected":false},"excerpt":{"rendered":" Before you begin this assignment, be sure you: \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Overview of Business Process Analysis and Functional Requirements for Kelly\u2019s Salon For your Case Study Stage 1 assignment, you performed a Five Forces Analysis and justified Read More …<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-93226","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/93226","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=93226"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/93226\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=93226"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=93226"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=93226"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}