{"id":51863,"date":"2018-02-20T23:50:30","date_gmt":"2018-02-20T23:50:30","guid":{"rendered":"https:\/\/writemyessayfree.com\/focus-on-the-c"},"modified":"2017-08-16T12:38:17","modified_gmt":"2017-08-16T12:38:17","slug":"focus-on-the-c","status":"publish","type":"post","link":"https:\/\/www.benedictsol.com\/blogs\/focus-on-the-c\/","title":{"rendered":"Focus on The C"},"content":{"rendered":"<ol>\n<li>Define the Customer Experience, use examples.<\/li>\n<li>What is the difference between transactional customer satisfaction and customer loyalty?&nbsp;<\/li>\n<li>Define the channels for listening to customers and define how technology has changed the channels of communication.<\/li>\n<li>Discuss the differences between the UK and the US and who owns the customer experience. &nbsp;What approach do you find more meaningful and why?<\/li>\n<li>Review the sections on Customer Champions and identify the six pillars &nbsp;that makes these companies champions for customers. &nbsp;Use examples to illustrate your definition.<\/li>\n<li>Finally identify a company or business that is reviewed in the reading (one from the top 100 on page 39) and why you think it meets the six pillars and why it is a champion for customers. &nbsp; Please use examples, definitions, references to other readings if they apply and critical thinking to illustrate your case for the business. &nbsp; Integrate concepts from the leadership behaviors noted on page 36-38. <\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Define the Customer Experience, use examples. What is the difference between transactional customer satisfaction and customer loyalty?&nbsp; Define the channels for listening to customers and define how technology has changed the channels of communication. Discuss the differences between the UK <a href=\"https:\/\/www.benedictsol.com\/blogs\/focus-on-the-c\/\" class=\"read-more\">Read More &#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-51863","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/51863","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=51863"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/51863\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=51863"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=51863"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=51863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}