Read the chapter 6 case study (p. 88) and resolution (p. 108), and provide an alternate reply other than the response given in the textbook. Act as if you are in Penny\u2019s position. Your reply should be at least three paragraphs long; each paragraph should have a minimum of 4 sentences. The first paragraph should be the reply\/feedback. The next paragraph should be recommended action Ed should take, and the final paragraph should be two concepts from chapter 6 to justify your response.<\/p>\n
CASE STUDY <\/b><\/p>\n
Penny and Ed were discussing their working environments. \u201cMy boss is okay. He\u2019s accessible and interested in hearing from me. He is easy to get along with,\u201d said Penny. \u201cMine is just the opposite,\u201d Ed complained. \u201cHe sits in his office doing his work. Whenever I want to see him, I have to make an appointment at least a week in advance. You and I both have professional jobs. I wonder what is respon-sible for the difference in behavior.\u201d What do you think Penny will say to Ed? <\/p>\n
CASE STUDY RESOLUTION <\/b><\/p>\n
Returning to Penny and Ed\u2019s conversation, Penny offered the following com-ments. \u201cI don\u2019t think the difference in attitude is due to their personalities. Rather, I think the organizational environments in which we work are different,\u201d Penny said. \u201cYour organization is traditional in its approach to structure. Its managers are consistent in the way they treat their subordinates. You have formal struc-tures, and your managers respect the formal channels of communications that follow the organization chart. They also derive their power from their position on that chart. In my organization, senior management made a decision to reduce barriers, disperse power, and promote informal channels of communication. That required trusting their employees and having faith that that their decision would be successful.\u201d\u201cYou may be correct,\u201d replied Ed. \u201cIf so, why are your customer ratings so much better than ours?\u201d\u201cSimple,\u201d Penny did not pause for a breath before continuing, \u201cBecause the employees in my organization appreciate the confidence of senior management, they work harder now than in the past. They also talk to each other more. Out- put is up, programs have improved, and customers receive better treatment.\u201d \u201cLucky you,\u201d said Ed wistfully. \u201cBefore you complain,\u201d Penny began. She continued, \u201cApply the lessons you seem to have learned and treat the workers you supervise as my organization does all of its employees. Little steps, especially those that set good examples, add up over time.\u201d\u201cI will,\u201d Ed promised. \u201cIn the meantime, I owe you a glass of the adult bever-age of your choice.\u201d\u201cDeal,\u201d replied Penny. <\/p>\n
book<\/p>\n
Managing Health Organizations for Quality and Performance (Required) <\/b><\/p>\n
L. Fleming Fallon, L. Fleming Fallon (Jr.), James W. Begun, William Joseph Riley<\/p>\n
Jones & Bartlett Publishers, (2014)<\/p>\n
ISBN-10: 1449653278<\/p>\n
ISBN-13: 9781449653279<\/p>\n","protected":false},"excerpt":{"rendered":"
Read the chapter 6 case study (p. 88) and resolution (p. 108), and provide an alternate reply other than the response given in the textbook. Act as if you are in Penny\u2019s position. Your reply should be at least three Read More …<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-51446","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/51446","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=51446"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/51446\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=51446"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=51446"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=51446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}