{"id":436835,"date":"2018-07-25T06:21:53","date_gmt":"2018-07-25T06:21:53","guid":{"rendered":"https:\/\/essaypaper.org\/communicating-in-health-and-social-care-organizations\/"},"modified":"2018-10-24T08:51:12","modified_gmt":"2018-10-24T08:51:12","slug":"communicating-in-health-and-social-care-organizations","status":"publish","type":"post","link":"https:\/\/www.benedictsol.com\/blogs\/communicating-in-health-and-social-care-organizations\/","title":{"rendered":"Communicating in Health and Social Care Organizations"},"content":{"rendered":"
Task 1 <\/u><\/strong>\u00a0<\/strong>(LO: 1 \u2013 LO: 2)<\/p>\n

Scenario:\u00a0 Hospital appointment<\/strong><\/p>\n

Joanna H, a 54 year old lady originally from Vietnam, has hearing and speech difficulties, can barely speak English language. \u00a0\u00a0<\/p>\n

One day Joanna had a hospital appointment for treatment due to her poor mobility from a garden fall. When she arrived in the hospital, she was handed a form by a nurse to fill. On the nurse\u2019s desk were other patients\u2019 notes, which Joanna could easily see. At the same time, another nurse gestured to the patient that she needed to take her blood pressure and weight.\u00a0 Joanna simply did not understand what the nurse was trying to indicate and she certainly did not like the nurse staring her directly in the eye.\u00a0 However, Joanna did not grumble even though she could not fill the form. None of the nurses could help her fill the form as they did not speak Vietnamese. Eventually, the nurse went to look for an interpreter but could not find one. Meanwhile Joanna got up from her seat, and started looking frantically around for a lavatory.\u00a0 As Joanna got up, the nurse tapped her on the shoulder and asked where she was going. This made Joanna even more nervous and appeared to be upset and felt humiliated. Fortunately, she then noticed someone coming out of a consulting room with a sink, which she assumed was a lavatory.\u00a0 She made a dive for it with the nurse hotly behind her screaming at her not to enter the room.\u00a0 A consultant in the room asked what the commotion was about, shouting that it was like a busy railway station.<\/p>\n

By chance another Vietnamese patient arrived on the scene and helped Joanna find a lavatory.\u00a0 Though, this patient was in a hurry to return to work, she briefly assisted Joanna to fill up the hospital form.\u00a0 Eventually, after waiting three hours, Joanna met the consultant who had a group of medical students with him. Unfortunately, he had already met Joanna when she accidentally barged into his consulting room.\u00a0 His immediate response was \u201cGood gracious, not you again!!!.\u201d The doctor needed to examine Joanna so a nurse asked her to undress and lie down on the couch to be examined<\/p>\n

The doctor appeared impatient when Joanna had difficulty in answering his questions. Instead she pointed to her leg trying to indicate there was a problem.\u00a0 The doctor responded by throwing his arms in the air saying \u201cWhat on earth is your problem?\u201d\u00a0 He then left her exposed on the examination couch, muttered to the nearby nurse and students that it was hopeless trying to talk to the patient as she hardly understood him and vice versa. Joanna was now in tears.\u00a0 However, five minutes later, the nurse told Joanna to get dressed and return to the doctor, who remained behind his desk chatting to the medical students. In sheer panic and frustration, Joanna cried. The doctor completely ignored Joanna\u2019s outburst.\u00a0 Instead he quickly completed some forms and then handed them to the nurse by telling her to follow the nurse. Dissatisfied with this treatment, Joanna followed the nurse for a urine and blood test.<\/p>\n

In this scenario you should be able to explore how communication skills are used in health and social care.\u00a0 <\/strong><\/p>\n

HINTS:<\/u><\/strong><\/p>\n