{"id":425990,"date":"2018-09-13T20:58:22","date_gmt":"2018-09-13T20:58:22","guid":{"rendered":"https:\/\/acemystudy.com\/?p=2277"},"modified":"2018-10-24T09:07:06","modified_gmt":"2018-10-24T09:07:06","slug":"management-week-2-dq2-peer2-ask-a-probing-question-share-an-insight-from-having-read-your-fellow-learners-postings-offer-and-support-an-opinion-expand-on-your-fellow-learners-pos","status":"publish","type":"post","link":"https:\/\/www.benedictsol.com\/blogs\/management-week-2-dq2-peer2-ask-a-probing-question-share-an-insight-from-having-read-your-fellow-learners-postings-offer-and-support-an-opinion-expand-on-your-fellow-learners-pos\/","title":{"rendered":"Management week #2 DQ#2 peer#2. Ask a probing question Share an insight from having read your fellow learners\u2019 postings Offer and support an opinion Expand on your fellow learners\u2019 postings You can respond by providing a summary and an APA reference to research in the literature"},"content":{"rendered":"<p>Respond in one or more of the following ways: Ask a probing question Share an insight from having read your fellow learners\u2019 postings Offer and support an opinion Expand on your fellow learners\u2019 postings You can respond by providing a summary and an APA reference to research in the literature<\/p>\n<p><strong>Mott Question 1<\/strong><\/p>\n<p>Top of Form<\/p>\n<ol>\n<li>What is a possible problem?<\/li>\n<\/ol>\n<ul>\n<li>Based on the description of the problem in the scenario is sounds like it is a local outage of a wireless access point.\u00a0 Based on the fact that all wired users are still connected to the internet and other wireless users in the building are not having issues.\u00a0 It seems to be isolated to a particular area in the building<\/li>\n<\/ul>\n<ol>\n<li>What is one possible solution?<\/li>\n<\/ol>\n<ul>\n<li>The first step would be to login to the wireless controller and see what access point or points are having issues. If the system indicated they have lost their connectivity you can send a reset to the access point.\u00a0 If the access point is completely off line or the pushed out reset doesn\u2019t work, a technician should be dispatched to observe the AP.\u00a0 Does it have power?\u00a0 If so have the technician do a hard reset or power cycle the AP.\u00a0 If it does not have power the AP should be swapped out with a preconfigured backup.<\/li>\n<\/ul>\n<ol>\n<li>What is a reasonable work around?<\/li>\n<\/ol>\n<ul>\n<li>The users would essentially have two options. If they are working off a laptop they could relocate to another are of the building this has functional Wi-Fi.\u00a0 If they are on a desktop or do not have the ability to move because they need to be by their desk phone, then a technician could be dispatched to see what ability there is to hardwire in the device.<\/li>\n<\/ul>\n<ol>\n<li>Should there be a policy that covers this outage?<\/li>\n<\/ol>\n<ul>\n<li>Absolutely there should.\u00a0 Having no internet can bring many users work to a screeching halt.\u00a0 Every minute that goes by that a user cannot work is money being wasted due to no productivity.<\/li>\n<\/ul>\n<ol>\n<li>)When would you escalate this call or ticket?<\/li>\n<\/ol>\n<ul>\n<li>The ticket should be escalated if the initial troubleshooting by yourself and the dispatched technician did not work.<\/li>\n<\/ul>\n<p>B.)What teams would you create or assemble<\/p>\n<ul>\n<li>Three parties should be involved with this issue.\u00a0 The help desk team since they are the initial point of contact with the issue.\u00a0 The onsite technicians since they will be the staff dispatched to the problem if the initial fix does not work.\u00a0 The last party that should be involved is the networking staff.\u00a0 They will be the ones that will handle the issue if the help desk and the onsite technicians were not able to.\u00a0 They can also provide guidance on creating the best plan moving forward.<\/li>\n<\/ul>\n<ol>\n<li>What message would you give to the client?<\/li>\n<\/ol>\n<ul>\n<li>We are experiencing an isolated Wi-Fi issue in your area of the building.\u00a0 This is not a complete outage so if you have the ability to move to another area of the building to continue working, we recommend doing so.\u00a0 If you do not have the ability to move, I can dispatch a technician to your area and see if we can hardwire your device.\u00a0 I apologize for the inconvenience and we hope to have everything up and running as soon as possible.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Respond in one or more of the following ways: Ask a probing question Share an insight from having read your fellow learners\u2019 postings Offer and support an opinion Expand on your fellow learners\u2019 postings You can respond by providing a <a href=\"https:\/\/www.benedictsol.com\/blogs\/management-week-2-dq2-peer2-ask-a-probing-question-share-an-insight-from-having-read-your-fellow-learners-postings-offer-and-support-an-opinion-expand-on-your-fellow-learners-pos\/\" class=\"read-more\">Read More &#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-425990","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/425990","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=425990"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/425990\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=425990"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=425990"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=425990"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}