{"id":29233,"date":"2018-02-20T23:50:30","date_gmt":"2018-02-20T23:50:30","guid":{"rendered":"https:\/\/writemyessayfree.com\/articles-reviewspotlight-artwork-jessica-snow-four-traits-of-collaborative-leaders"},"modified":"2017-08-12T07:42:47","modified_gmt":"2017-08-12T07:42:47","slug":"articles-reviewspotlight-artwork-jessica-snow-four-traits-of-collaborative-leaders","status":"publish","type":"post","link":"https:\/\/www.benedictsol.com\/blogs\/articles-reviewspotlight-artwork-jessica-snow-four-traits-of-collaborative-leaders\/","title":{"rendered":"Articles Review\/Spotlight Artwork Jessica Snow &#038; Four Traits of Collaborative Leaders"},"content":{"rendered":"<div class=\"mkdf-post-text-inner clearfix\">\n &#8216;<br \/>\n  &#8216;<br \/>\n   <PROFFESIONALS COURSEWORK ASSISTANCE2017-03-21\">March 21, 2017<\/time>\n  <\/div>\n<p>  <'\"><br \/>\n   <a =\"#\" class=\"mkdf-like\" id=\"mkdf-like-19671-229\" title=\"Like this\"><i class=\"icon_heart\"><\/i><span>0<\/span><\/a>\n  <\/div>\n<div class=\"mkdf-post-info-comments-holder mkdf-post-info-item\">\n   <a class=\"mkdf-post-info-comments\" =\"\/articles-reviewspotlight-artwork-jessica-snow-four-traits-of-collaborative-leaders\/#respond\"> <span class=\"mkdf-post-info-comments-icon\"> <span aria-hidden=\"true\" class=\"mkdf-icon-font-elegant icon_comment \"><\/span> <\/span> <span itemprop=\"commentCount\">0<\/span> <\/a>\n  <\/div>\n<div class=\"mkdf-post-info-category mkdf-post-info-item\">\n   <span aria-hidden=\"true\" class=\"icon_tags\"><\/span><br \/>\n   <a =\"\/category\/Services\/\" rel=\"category tag\">Services<\/a>\n  <\/div>\n<\/p><\/div>\n<h2 itemprop=\"headline\" class=\"mkdf-post-title\"> Articles Review\/Spotlight Artwork Jessica Snow &amp; Four Traits of Collaborative Leaders<\/h2>\n<p>Articles Review\/Spotlight Artwork Jessica Snow &amp; Four Traits of Collaborative LeadersOrder Description<br \/> Write a 2 page report that summarizes and analyzes the two articles attached. One section of the report should summarize the articles, and then another section of the report should be used to draw connections between the concepts in the articles and the work experiences of a manager.<br \/> Spotlight Artwork Jessica Snow<br \/> Curly Words, 2011, acrylic on paper<br \/> 17\u2033 x 21\u2033<br \/> Spotlight on Influence<br \/> Connect,<br \/> Then Lead<br \/> To exert influence, you must balance<br \/> competence with warmth. by Amy J.C. Cuddy,<br \/> Matthew Kohut, and John Neffinger<br \/> Amy J.C. Cuddy is an<br \/> associate professor of<br \/> business administration at<br \/> Harvard Business School.<br \/> Matthew Kohut and John<br \/> Neffinger are the authors<br \/> of Compelling People: The<br \/> Hidden Qualities That Make<br \/> Us Influential (Hudson<br \/> Street Press, August 2013)<br \/> and principals at KNP<br \/> Communications.<br \/> hbr.org<br \/> July\u2013August 2013 Harvard Business Review 55<br \/> Is it better to be loved or feared?<br \/> employee with outmoded skills in a rapidly evolving<br \/> industry).<br \/> To be sure, we notice plenty of other traits in<br \/> people, but they\u2019re nowhere near as influential as<br \/> warmth and strength. Indeed, insights from the field<br \/> of psychology show that these two dimensions account<br \/> for more than 90% of the variance in our positive<br \/> or negative impressions we form of the people<br \/> around us.<br \/> So which is better, being lovable or being strong?<br \/> Most leaders today tend to emphasize their strength,<br \/> competence, and credentials in the workplace, but<br \/> that is exactly the wrong approach. Leaders who<br \/> project strength before establishing trust run the<br \/> risk of eliciting fear, and along with it a host of dysfunctional<br \/> behaviors. Fear can undermine cognitive<br \/> potential, creativity, and problem solving, and cause<br \/> employees to get stuck and even disengage. It\u2019s<br \/> a \u201chot\u201d emotion, with long-lasting effects. It burns<br \/> into our memory in a way that cooler emotions<br \/> don\u2019t. Research by Jack Zenger and Joseph Folkman<br \/> drives this point home: In a study of 51,836 leaders,<br \/> only 27 of them were rated in the bottom quartile in<br \/> terms of likability and in the top quartile in terms<br \/> of overall leadership effectiveness\u2014in other words,<br \/> the chances that a manager who is strongly disliked<br \/> will be considered a good leader are only about one<br \/> in 2,000.<br \/> A growing body of research suggests that the way<br \/> to influence\u2014and to lead\u2014is to begin with warmth.<br \/> Warmth is the conduit of influence: It facilitates<br \/> trust and the communication and absorption of<br \/> ideas. Even a few small nonverbal signals\u2014a nod, a<br \/> smile, an open gesture\u2014can show people that you\u2019re<br \/> pleased to be in their company and attentive to their<br \/> concerns. Prioritizing warmth helps you connect<br \/> immediately with those around you, demonstrating<br \/> that you hear them, understand them, and can be<br \/> trusted by them.<br \/> Niccol\u00f2 Machiavelli pondered that timeless conundrum<br \/> 500 years ago and hedged his bets. \u201cIt may<br \/> be answered that one should wish to be both,\u201d he<br \/> acknowledged, \u201cbut because it is difficult to unite<br \/> them in one person, it is much safer to be feared than<br \/> loved.\u201d<br \/> Now behavioral science is weighing in with research<br \/> showing that Machiavelli had it partly right:<br \/> When we judge others\u2014especially our leaders\u2014we<br \/> look first at two characteristics: how lovable they are<br \/> (their warmth, communion, or trustworthiness) and<br \/> how fearsome they are (their strength, agency, or<br \/> competence). Although there is some disagreement<br \/> about the proper labels for the traits, researchers<br \/> agree that they are the two primary dimensions of<br \/> social judgment.<br \/> Why are these traits so important? Because they<br \/> answer two critical questions: \u201cWhat are this person\u2019s<br \/> intentions toward me?\u201d and \u201cIs he or she capable<br \/> of acting on those intentions?\u201d Together, these<br \/> assessments underlie our emotional and behavioral<br \/> reactions to other people, groups, and even brands<br \/> and companies. Research by one of us, Amy Cuddy,<br \/> and colleagues Susan Fiske, of Princeton, and Peter<br \/> Glick, of Lawrence University, shows that people<br \/> judged to be competent but lacking in warmth often<br \/> elicit envy in others, an emotion involving both<br \/> respect and resentment that cuts both ways. When<br \/> we respect someone, we want to cooperate or affiliate<br \/> ourselves with him or her, but resentment can<br \/> make that person vulnerable to harsh reprisal (think<br \/> of disgraced Tyco CEO Dennis Kozlowski, whose<br \/> extravagance made him an unsympathetic public<br \/> figure). On the other hand, people judged as warm<br \/> but incompetent tend to elicit pity, which also involves<br \/> a mix of emotions: Compassion moves us to<br \/> help those we pity, but our lack of respect leads us<br \/> ultimately to neglect them (think of workers who become<br \/> marginalized as they near retirement or of an<br \/> About the<br \/> Spotlight Artist<br \/> Each month we illustrate<br \/> our Spotlight package<br \/> with a series of works<br \/> from an accomplished<br \/> artist. The lively and<br \/> cerebral creations of these<br \/> photographers, painters,<br \/> and installation artists are<br \/> meant to infuse our pages<br \/> with additional energy and<br \/> intelligence to amplify what<br \/> are often complex and<br \/> abstract concepts.<br \/> This month\u2019s artist<br \/> is Jessica Snow, a San<br \/> Francisco\u2013based abstract<br \/> painter. \u201cThe most interesting<br \/> pieces are those in<br \/> which something has been<br \/> left unresolved,\u201d she says.<br \/> \u201cIts reason for being has not<br \/> been entirely spelled out<br \/> for the viewer or even for<br \/> the artist.\u201d View the artist\u2019s<br \/> work at Artspace.com and<br \/> galleriurbane.com.<br \/> Photography: klea mckenna<br \/> 56 Harvard Business Review July\u2013August 2013<br \/> Spotlight on Influence<br \/> When Strength Comes First<br \/> Most of us work hard to demonstrate our competence.<br \/> We want to see ourselves as strong\u2014and want<br \/> others to see us the same way. We focus on warding<br \/> off challenges to our strength and providing abundant<br \/> evidence of competence. We feel compelled to<br \/> demonstrate that we\u2019re up to the job, by striving to<br \/> present the most innovative ideas in meetings, being<br \/> the first to tackle a challenge, and working the<br \/> longest hours. We\u2019re sure of our own intentions and<br \/> thus don\u2019t feel the need to prove that we\u2019re trustworthy\u2014<br \/> despite the fact that evidence of trustworthiness<br \/> is the first thing we look for in others.<br \/> Organizational psychologists Andrea Abele, of<br \/> the University of Erlangen-Nuremberg, and Bogdan<br \/> Wojciszke, of the University of Gdansk, have documented<br \/> this phenomenon across a variety of settings.<br \/> In one experiment, when asked to choose between<br \/> training programs focusing on competence-related<br \/> skills (such as time management) and warmth-related<br \/> ones (providing social support, for instance),<br \/> most participants opted for competence-based<br \/> training for themselves but soft-skills training for<br \/> others. In another experiment, in which participants<br \/> were asked to describe an event that shaped<br \/> their self-image,<br \/> most told stories about themselves<br \/> that emphasized their own competence and self-determination<br \/> (\u201cI passed my pilot\u2019s license test on<br \/> the first try\u201d), whereas when they described a similar<br \/> event for someone else, they focused on that person\u2019s<br \/> warmth and generosity (\u201cMy friend tutored his<br \/> neighbor\u2019s child in math and refused to accept any<br \/> payment\u201d).<br \/> But putting competence first undermines leadership:<br \/> Without a foundation of trust, people in the<br \/> organization may comply outwardly with a leader\u2019s<br \/> wishes, but they\u2019re much less likely to conform privately\u2014<br \/> to adopt the values, culture, and mission<br \/> of the organization in a sincere, lasting way. Workplaces<br \/> lacking in trust often have a culture of \u201cevery<br \/> employee for himself,\u201d in which people feel that<br \/> they must be vigilant about protecting their interests.<br \/> Employees can become reluctant to help others<br \/> because they\u2019re unsure of whether their efforts will<br \/> be reciprocated or recognized. The result: Shared<br \/> organizational resources fall victim to the tragedy of<br \/> the commons.<br \/> When Warmth Comes First<br \/> Although most of us strive to demonstrate our<br \/> strength, warmth contributes significantly more<br \/> to others\u2019 evaluations of us\u2014and it\u2019s judged before<br \/> Idea in Brief<br \/> THE PROBLEM<br \/> Typically, leaders emphasize<br \/> their strength or competence<br \/> in the workplace, which can<br \/> alienate colleagues and direct<br \/> reports.<br \/> THE ARGUMENT<br \/> Decades of sociology and<br \/> psychology research show<br \/> that by first focusing on<br \/> displaying warmth\u2014and then<br \/> blending in demonstrations of<br \/> competence\u2014leaders will find<br \/> a clearer path to influence.<br \/> THE LESSONS<br \/> This is difficult to do but not<br \/> impossible, depending on<br \/> your chemical and dispositional<br \/> makeup. The authors<br \/> offer specific guidelines on<br \/> how to project warmth and<br \/> strength in various situations.<br \/> How will people react<br \/> to your style?<br \/> Research by Amy Cuddy, Susan Fiske, and Peter Glick<br \/> suggests that the way others perceive your levels of<br \/> warmth and competence determines the emotions<br \/> you\u2019ll elicit and your ability to influence a situation.<br \/> For example, if you\u2019re highly competent but show only<br \/> moderate warmth, you\u2019ll get people to go along with you,<br \/> but you won\u2019t earn their true engagement and support.<br \/> And if you show no warmth, beware of those who may try<br \/> to derail your efforts\u2014and maybe your career.<br \/> LOW HIGH<br \/> HIGH<br \/> Competence<br \/> WARMTH<br \/> ACTIVE<br \/> HARM<br \/> PA SSIVE<br \/> HARM<br \/> ACTIVE<br \/> Engagement<br \/> PITY<br \/> ADMIRAT ION<br \/> ENVY<br \/> CONTEMPT<br \/> PA SSIVE<br \/> support<br \/> hbr.org<br \/> July\u2013August 2013 Harvard Business Review 57<br \/> Connect, Then Lead<br \/> competence. Princeton social psychologist Alex<br \/> Todorov and colleagues study the cognitive and neural<br \/> mechanisms that drive our \u201cspontaneous trait<br \/> inferences\u201d\u2014the snap judgments we make when<br \/> briefly looking at faces. Their research shows that<br \/> when making those judgments, people consistently<br \/> pick up on warmth faster than on competence. This<br \/> preference for warmth holds true in other areas as<br \/> well. In a study led by Oscar Ybarra, of the University<br \/> of Michigan, participants playing a word game identified<br \/> warmth-related words (such as \u201cfriendly\u201d) significantly<br \/> faster than competence-related ones (such<br \/> as \u201cskillful\u201d).<br \/> Behavioral economists, for their part, have<br \/> shown that judgments of trustworthiness generally<br \/> lead to significantly higher economic gains. For<br \/> example, Mascha van \u2019t Wout, of Brown University,<br \/> and Alan Sanfey, of the University of Arizona, asked<br \/> subjects to determine how an endowment should<br \/> be allocated. Players invested more money, with<br \/> no guarantee of return, in partners whom they<br \/> perceived to be more trustworthy on the basis of a<br \/> glance at their faces.<br \/> In management settings, trust increases information<br \/> sharing, openness, fluidity, and cooperation. If<br \/> coworkers can be trusted to do the right thing and<br \/> live up to their commitments, planning, coordination,<br \/> and execution are much easier. Trust also facilitates<br \/> the exchange and acceptance of ideas\u2014it allows<br \/> people to hear others\u2019 message\u2014and boosts the<br \/> quantity and quality of the ideas that are produced<br \/> within an organization. Most important, trust provides<br \/> the opportunity to change people\u2019s attitudes<br \/> and beliefs, not just their outward behavior. That\u2019s<br \/> the sweet spot when it comes to influence and the<br \/> ability to get people to fully accept your message.<br \/> The Happy Warrior<br \/> The best way to gain influence is to combine warmth<br \/> and strength\u2014as difficult as Machiavelli says that<br \/> may be to do. The traits can actually be mutually reinforcing:<br \/> Feeling a sense of personal strength helps<br \/> us to be more open, less threatened, and less threatening<br \/> in stressful situations. When we feel confident<br \/> and calm, we project authenticity and warmth.<br \/> Understanding a little bit about our chemical<br \/> makeup can shed some light on how this works. The<br \/> neuropeptides oxytocin and arginine vasopressin,<br \/> for instance, have been linked to our ability to form<br \/> human attachments, to feel and express warmth,<br \/> and to behave altruistically. Recent research also<br \/> The primacy of warmth manifests in many interrelated ways<br \/> that powerfully underscore the importance of connecting<br \/> with people before trying to lead them.<br \/> Why Warmth Trumps Strength<br \/> The Need to Affiliate<br \/> People have a need to be included,<br \/> to feel a sense of belonging. In fact,<br \/> some psychologists would argue that<br \/> the drive to affiliate ranks among<br \/> our primary needs as humans. Experiments<br \/> by neuroscientist Naomi<br \/> Eisenberger and colleagues suggest<br \/> that the need is so strong that when<br \/> we are ostracized\u2014even by virtual<br \/> strangers\u2014we experience pain that is<br \/> akin to strong physical pain.<br \/> \u201cUs\u201d Versus \u201cThem\u201d<br \/> In recent decades, few areas have<br \/> received as much attention from social<br \/> psychology researchers as group<br \/> dynamics\u2014and for good reason: The<br \/> preference for the groups to which<br \/> one belongs is so strong that even<br \/> under extreme conditions\u2014such as<br \/> knowing that membership in a group<br \/> was randomly assigned and that the<br \/> groups themselves are arbitrary\u2014<br \/> people consistently prefer fellow<br \/> group members to nonmembers.<br \/> As a leader, you must make sure<br \/> you\u2019re a part of the key groups in<br \/> your organization. In fact, you want<br \/> to be the aspirational member of the<br \/> group, the chosen representative of<br \/> the group. As soon as you become<br \/> one of \u201cthem\u201d\u2014the management,<br \/> the leadership\u2014you begin to lose<br \/> people.<br \/> The Desire to Be<br \/> Understood<br \/> People deeply desire to be heard<br \/> and seen. Sadly, as important as<br \/> perspective-taking is to good leadership,<br \/> being in a position of power<br \/> decreases people\u2019s understanding of<br \/> others\u2019 points of view. When we have<br \/> power over others, our ability to see<br \/> them as individuals diminishes. So<br \/> leaders need to consciously and consistently<br \/> make the effort to imagine<br \/> walking in the shoes of the people<br \/> they are leading.<br \/> suggests that across the animal kingdom feelings of<br \/> strength and power have close ties to two hormones:<br \/> testosterone (associated with assertiveness, reduced<br \/> fear, and willingness to compete and take risks) and<br \/> cortisol (associated with stress and stress reactivity).<br \/> One study, by Jennifer Lerner, Gary Sherman,<br \/> Amy Cuddy, and colleagues, brought hundreds of<br \/> people participating in Harvard executive-education<br \/> programs into the lab and compared their levels of<br \/> cortisol with the average levels of the general population.<br \/> The leaders reported less stress and anxiety<br \/> than did the general population, and their physiology<br \/> backed that up: Their cortisol levels were significantly<br \/> lower. Moreover, the higher their rank and the<br \/> more subordinates they managed, the lower their<br \/> cortisol level. Why? Most likely because the leaders<br \/> had a heightened sense of control\u2014a psychological<br \/> factor known to have a powerful stress-buffering effect.<br \/> According to research by Pranjal Mehta, of the<br \/> University of Oregon, and Robert Josephs, of the University<br \/> of Texas, the most effective leaders, regard-<br \/> 58 Harvard Business Review July\u2013August 2013<br \/> Spotlight on Influence<br \/> less of gender, have a unique physiological profile,<br \/> with relatively high testosterone and relatively low<br \/> cortisol.<br \/> Such leaders face troubles without being troubled.<br \/> Their behavior is not relaxed, but they are relaxed<br \/> emotionally. They\u2019re often viewed as \u201chappy<br \/> warriors,\u201d and the effect of their demeanor on those<br \/> around them is compelling. Happy warriors reassure<br \/> us that whatever challenges we may face, things will<br \/> work out in the end. Ann Richards, the former governor<br \/> of Texas, played the happy warrior by pairing her<br \/> assertiveness and authority with a big smile and a<br \/> quick wit that made it clear she did not let the roughand-<br \/> tumble of politics get her down.<br \/> During crises, these are the people who are able<br \/> to keep that influence conduit open and may even<br \/> expand it. Most people hate uncertainty, but they<br \/> tolerate it much better when they can look to a<br \/> leader who they believe has their back and is calm,<br \/> clearheaded, and courageous. These are the people<br \/> we trust. These are the people we listen to.<br \/> There are physical exercises that can help to<br \/> summon self-confidence\u2014and even alter your<br \/> body\u2019s chemistry to be more like that of a happy<br \/> warrior. Dana Carney, Amy Cuddy, and Andy Yap<br \/> suggest that people adopt \u201cpower poses\u201d associated<br \/> with dominance and strength across the animal<br \/> kingdom. These postures are open, expansive, and<br \/> space-occupying (imagine Wonder Woman and Superman<br \/> standing tall with their hands on their hips<br \/> and feet spread apart). By adopting these postures<br \/> for just two minutes prior to social encounters, their<br \/> research shows, participants significantly increased<br \/> their testosterone and decreased their cortisol levels.<br \/> Bear in mind that the signals we send can be ambiguous\u2014<br \/> we can see someone\u2019s reaction to our presence,<br \/> but we may not be sure exactly what the person<br \/> is reacting to. We may feel a leader\u2019s warmth but<br \/> remain unsure whether it is directed at us; we sense<br \/> her strength but need reassurance that it is squarely<br \/> aimed at the shared challenge we face. And, as we<br \/> noted earlier, judgments are often made quickly, on<br \/> the basis of nonverbal cues. Especially when facing<br \/> a high-pressure situation, it is useful for leaders to<br \/> go through a brief warm-up routine beforehand to<br \/> get in the right state of mind, practicing and adopting<br \/> an attitude that will help them project positive<br \/> nonverbal signals. We refer to this approach as<br \/> \u201cinside-out,\u201d in contrast to the \u201coutside-in\u201d strategy<br \/> of trying to consciously execute specific nonverbal<br \/> behaviors in the moment. Think of the difference<br \/> between method acting and classical acting: In<br \/> method acting, the actor experiences the emotions<br \/> of the character and naturally produces an authentic<br \/> performance, whereas in classical acting, actors<br \/> learn to exercise precise control of their nonverbal<br \/> signals. Generally speaking, an inside-out approach<br \/> is more effective.<br \/> There are many tactics for projecting warmth and<br \/> competence, and these can be dialed up or down as<br \/> needed. Two of us, John Neffinger and Matt Kohut,<br \/> work with leaders from many walks of life in mastering<br \/> both nonverbal and verbal cues. Let\u2019s look now at<br \/> some best practices.<br \/> How to Project Warmth<br \/> Efforts to appear warm and trustworthy by consciously<br \/> controlling your nonverbal signals can backfire:<br \/> All too often, you\u2019ll come off as wooden and inauthentic<br \/> instead. Here are ways to avoid that trap.<br \/> Find the right level. When people want to<br \/> project warmth, they sometimes amp up the enthusiasm<br \/> in their voice, increasing their volume and<br \/> dynamic range to convey delight. That can be effective<br \/> in the right setting, but if those around you have<br \/> done nothing in particular to earn your adulation,<br \/> they\u2019ll assume either that you\u2019re faking it or that you<br \/> fawn over everyone indiscriminately.<br \/> A better way to create vocal warmth is to speak<br \/> with lower pitch and volume, as you would if you<br \/> were comforting a friend. Aim for a tone that suggests<br \/> that you\u2019re leveling with people\u2014that you\u2019re<br \/> sharing the straight scoop, with no pretense or emotional<br \/> adornment. In doing so, you signal that you<br \/> trust those you\u2019re talking with to handle things the<br \/> right way. You might even occasionally share a personal<br \/> story\u2014one that feels private but not inappropriate\u2014<br \/> in a confiding tone of voice to demonstrate<br \/> that you\u2019re being forthcoming and open. Suppose,<br \/> for instance, that you want to establish a bond with<br \/> new employees you\u2019re meeting for the first time. You<br \/> might offer something personal right off the bat, such<br \/> as recalling how you felt at a similar point in your career.<br \/> That\u2019s often enough to set a congenial tone.<br \/> Validate feelings. Before people decide what<br \/> they think of your message, they decide what they<br \/> think of you. If you show your employees that you<br \/> hold roughly the same worldview they do, you demonstrate<br \/> not only empathy but, in their eyes, common<br \/> sense\u2014the ultimate qualification for being<br \/> listened to. So if you want colleagues to listen and<br \/> agree with you, first agree with them.<br \/> Before people<br \/> decide what<br \/> they think<br \/> of your<br \/> message,<br \/> they decide<br \/> what they<br \/> think of you.<br \/> hbr.org<br \/> July\u2013August 2013 Harvard Business Review 59<br \/> Connect, Then Lead<br \/> Imagine, for instance, that your company is undergoing<br \/> a major reorganization and your group is<br \/> feeling deep anxiety over what the change could<br \/> mean\u2014for quality, innovation, job security. Acknowledge<br \/> people\u2019s fear and concerns when you<br \/> speak to them, whether in formal meetings or during<br \/> watercooler chats. Look them in the eye and say,<br \/> \u201cI know everybody\u2019s feeling a lot of uncertainty right<br \/> now, and it\u2019s unsettling.\u201d People will respect you for<br \/> addressing the elephant in the room, and will be<br \/> more open to hearing what you have to say.<br \/> Smile\u2014and mean it. When we smile sincerely,<br \/> the warmth becomes self-reinforcing: Feeling happy<br \/> makes us smile, and smiling makes us happy. This<br \/> facial feedback is also contagious. We tend to mirror<br \/> one another\u2019s nonverbal expressions and emotions,<br \/> so when we see someone beaming and emanating<br \/> genuine warmth, we can\u2019t resist smiling ourselves.<br \/> Warmth is not easy to fake, of course, and a polite<br \/> smile fools no one. To project warmth, you have to<br \/> genuinely feel it. A natural smile, for instance, involves<br \/> not only the muscles around the mouth but<br \/> also those around the eyes\u2014the crow\u2019s feet.<br \/> So how do you produce a natural smile? Find<br \/> some reason to feel happy wherever you may be,<br \/> even if you have to resort to laughing at your predicament.<br \/> Introverts in social settings can single out<br \/> one person to focus on. This can help you channel<br \/> the sense of comfort you feel with close friends or<br \/> family.<br \/> For example, KNP worked with a manager who<br \/> was having trouble connecting with her employees.<br \/> Having come up through the ranks as a highly analytic<br \/> engineer, she projected competence and determination,<br \/> but not much warmth. We noticed, however,<br \/> that when she talked about where she grew up<br \/> and what she learned about life from the tight-knit<br \/> community in her neighborhood, her demeanor relaxed<br \/> and she smiled broadly. By including a brief<br \/> anecdote about her upbringing when she kicked<br \/> off a meeting or made a presentation, she was able<br \/> to show her colleagues a warm and relatable side of<br \/> herself.<br \/> One thing to avoid: smiling with your eyebrows<br \/> raised at anyone over the age of five. This suggests<br \/> that you are overly eager to please and be liked. It<br \/> also signals anxiety, which, like warmth, is contagious.<br \/> It will cost you much more in strength than<br \/> you will gain in warmth.<br \/> How to Project Strength<br \/> Strength or competence can be established by virtue<br \/> of the position you hold, your reputation, and<br \/> your actual performance. But your presence, or<br \/> demeanor, always counts, too. The way you carry<br \/> yourself doesn\u2019t establish your skill level, of course,<br \/> but it is taken as strong evidence of your attitude\u2014<br \/> how serious you are and how determined to tackle<br \/> a challenge\u2014and that is an important component of<br \/> overall strength. The trick is to cultivate a demeanor<br \/> of strength without seeming menacing.<br \/> Feel in command. Warmth may be harder to<br \/> fake, but confidence is harder to talk yourself into.<br \/> Feeling like an impostor\u2014that you don\u2019t belong in<br \/> the position you\u2019re in and are going to be \u201cfound<br \/> out\u201d\u2014is very common. But self-doubt completely<br \/> undermines your ability to project confidence, enthusiasm,<br \/> and passion, the qualities that make up<br \/> presence. In fact, if you see yourself as an impostor,<br \/> others will, too. Feeling in command and confident<br \/> is about connecting with yourself. And when we are<br \/> connected with ourselves, it is much easier to connect<br \/> with others.<br \/> Holding your body in certain ways, as we discussed<br \/> above, can help. Although we refer to these<br \/> postures as power poses, they don\u2019t increase your<br \/> dominance over others. They\u2019re about personal<br \/> power\u2014your agency and ability to self-regulate. Re-<br \/> Are You Projecting Warmth?<br \/> How you present yourself in workplace<br \/> settings matters a great deal to how<br \/> you\u2019re perceived by others. Even if you\u2019re<br \/> not feeling particularly warm, practicing<br \/> these approaches and using them in<br \/> formal and informal situations can help<br \/> clear your path to influence.<br \/> When standing,<br \/> balance your weight<br \/> primarily on one hip<br \/> to avoid appearing<br \/> rigid or tense.<br \/> Tilt your head slightly<br \/> and keep your hands<br \/> open and welcoming.<br \/> Warm Cold<br \/> Avoid standing with your<br \/> chin pointed down.<br \/> Don\u2019t pivot your body<br \/> away from the person<br \/> you\u2019re engaging with.<br \/> Avoid closed-hand<br \/> positions and cutting<br \/> motions.<br \/> illustrat ion: colin haye s<br \/> 60 Harvard Business Review July\u2013August 2013<br \/> Spotlight on Influence<br \/> cent research led by Dacher Keltner, of the University<br \/> of California, Berkeley, shows that feeling powerful<br \/> in this way allows you to shed the fears and inhibitions<br \/> that can prevent you from bringing your fullest,<br \/> most authentic and enthusiastic self to a high-stakes<br \/> professional situation, such as a pitch to investors or<br \/> a speech to an influential audience.<br \/> Stand up straight. It is hard to overstate the<br \/> importance of good posture in projecting authority<br \/> and an intention to be taken seriously. As Maya Angelou<br \/> wrote, \u201cStand up straight and realize who you<br \/> are, that you tower over your circumstances.\u201d Good<br \/> posture does not mean the exaggerated chest-out<br \/> pose known in the military as standing at attention,<br \/> or raising one\u2019s chin up high. It just means reaching<br \/> your full height, using your muscles to straighten<br \/> the S-curve in your spine rather than slouching. It<br \/> sounds trivial, but maximizing the physical space<br \/> your body takes up makes a substantial difference in<br \/> how your audience reacts to you, regardless of your<br \/> height.<br \/> Get ahold of yourself. When you move, move<br \/> deliberately and precisely to a specific spot rather<br \/> than casting your limbs about loose-jointedly. And<br \/> when you are finished moving, be still. Twitching,<br \/> fidgeting, or other visual static sends the signal that<br \/> you\u2019re not in control. Stillness demonstrates calm.<br \/> Combine that with good posture, and you\u2019ll achieve<br \/> what\u2019s known as poise, which telegraphs equilibrium<br \/> and stability, important aspects of credible<br \/> leadership presence.<br \/> Standing tall is an especially good way to project<br \/> strength because it doesn\u2019t interfere with warmth<br \/> in the way that other signals of strength\u2014cutting<br \/> gestures, a furrowed brow, an elevated chin\u2014often<br \/> do. People who instruct their children to stand up<br \/> straight and smile are on to something: This simple<br \/> combination is perhaps the best way to project<br \/> strength and warmth simultaneously.<br \/> If you want to effectively lead others, you have to<br \/> get the warmth-competence dynamic right. Projecting<br \/> both traits at once is difficult, but the two can be<br \/> mutually reinforcing\u2014and the rewards substantial.<br \/> Earning the trust and appreciation of those around<br \/> you feels good. Feeling in command of a situation<br \/> does, too. Doing both lets you influence people more<br \/> effectively.<br \/> The strategies we suggest may seem awkward at<br \/> first, but they will soon create a positive feedback<br \/> loop. Being calm and confident creates space to be<br \/> warm, open, and appreciative, to choose to act in<br \/> ways that reflect and express your values and priorities.<br \/> Once you establish your warmth, your strength<br \/> is received as a welcome reassurance. Your leadership<br \/> becomes not a threat but a gift.<br \/> HBR Reprint R1307C<br \/> Lean inward in a nonaggressive<br \/> manner to signal interest and<br \/> engagement.<br \/> Place your hands comfortably<br \/> on your knees or rest them on<br \/> the table.<br \/> Aim for body language that feels<br \/> professional but relaxed.<br \/> Warm Cold<br \/> Try not to angle your body<br \/> away from the person you\u2019re<br \/> engaging.<br \/> Crossing your arms<br \/> indicates coldness and a<br \/> lack of receptivity.<br \/> Avoid sitting \u201cat attention\u201d<br \/> or in an aggressive posture.<br \/> hbr.org<br \/> July\u2013August 2013 Harvard Business Review 61<br \/> Connect, Then Lead<br \/> \u201cFor the plaintiff in this case, your honor, the product\u2019s bold assertion\u2014<br \/> \u2018easy-opening lid\u2019\u2014was a cruel and vicious lie.\u201d<br \/> Cart oon: Nick Downes<br \/> Harvard Business Review Notice of Use Restrictions, May 2009<br \/> Harvard Business Review and Harvard Business Publishing Newsletter content on<br \/> EBSCOhost is licensed for the private individual use of authorized EBSCOhost users. It is not<br \/> intended for use as assigned course material in academic institutions nor as corporate learning<br \/> or training materials in businesses. Academic licensees may not use this content in electronic<br \/> reserves, electronic course packs, persistent linking from syllabi or by any other means of<br \/> incorporating the content into course resources. Business licensees may not host this content<br \/> on learning management systems or use persistent linking or other means to incorporate the<br \/> content into learning management systems. Harvard Business Publishing will be pleased to<br \/> grant permission to make this content available through such means. For rates and permission,<br \/> contact permissions@harvardbusiness.org.<\/p>\n<p>Published: September 3, 2012<br \/> Business Literature: Author\u2019s Choice<br \/> Four Traits of Collaborative Leaders<br \/> Zachary Tumin and William Bratton, coauthors of Collaborate or Perish! Reaching across Boundaries in a Networked<br \/> World, introduce an excerpt about how managers can become collaboration catalysts from The Collaboration<br \/> Imperative: Executive Strategies for Unlocking Your Organization\u2019s True Potential, by Ron Ricci and Carl Wiese.<br \/> Hum an beings hav e been collaborating since the first m astodon hunt, but<br \/> today there is m ore collaboration than ev er. From the m arketplace to the<br \/> battlefield, no one\u2019s going it alone.<br \/> The difference now is that we are where Marshall McLuhan and Alv in Toffler<br \/> said we\u2019d be<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8216; &#8216; 0 0 Services Articles Review\/Spotlight Artwork Jessica Snow &amp; Four Traits of Collaborative Leaders Articles Review\/Spotlight Artwork Jessica Snow &amp; Four Traits of Collaborative LeadersOrder Description Write a 2 page report that summarizes and analyzes the two articles <a href=\"https:\/\/www.benedictsol.com\/blogs\/articles-reviewspotlight-artwork-jessica-snow-four-traits-of-collaborative-leaders\/\" class=\"read-more\">Read More &#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-29233","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/29233","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=29233"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/29233\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=29233"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=29233"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=29233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}