1) Experts suggest that firms that want to globalize through e-commerce must first localize, which means that firms need to\t“\ufffd \ufffd \ufffd use local suppliers, vendors, and distributors to manufacture products for the local market \ufffd \ufffd\t“\ufffd \ufffd \ufffd modify their products and services to meet the needs and interests of local cultures \ufffd\u00a0\t“\ufffd \ufffd \ufffd sell their products in a brick-and-mortar store before selling them through an e-market\u00a0\u00a0\t“\ufffd \ufffd \ufffd test their products and services in local markets before selling them over the Internet\t2) Which of the following behaviors is inconsistent with Casse’s profile of successful American negotiators? \ufffd \ufffd\t“\ufffd \ufffd \ufffd Refusing to make concessions in advance \ufffd\u00a0\t“\ufffd \ufffd \ufffd Exhibiting a good sense of timing \ufffd \ufffd\t“\ufffd \ufffd \ufffd Being quiet and not arguing \ufffd\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd Understanding the issues\t3) Dell most likely offshores product support service jobs to India because of the\u00a0\u00a0\t“\ufffd \ufffd \ufffd superior technical knowledge of Indian workers\t“\ufffd \ufffd \ufffd extensive call center experience of Indian workers\u00a0\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd lower payroll costs associated with Indian workers \ufffd\t“\ufffd \ufffd \ufffd customer preference for interacting with Indian workers\t4) In the context of doing business in Asia, what is meant by the phrase “the contract is in the relationship, not on the paper”? \ufffd \ufffd\t“\ufffd \ufffd \ufffd Asian contracts are not legally binding for MNCs. \ufffd\u00a0\t“\ufffd \ufffd \ufffd Contracts are ceremoniously destroyed after they are written. \ufffd \ufffd\t“\ufffd \ufffd \ufffd Managers risk being offensive to Asians by requiring contracts. \ufffd\t“\ufffd \ufffd \ufffd Managers should nurture the relationship to ensure the reliability of the contract.\t5) The ________ model of leadership style has been recommended by American research studies as one more likely to have positive results with American employees. \ufffd\u00a0\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd autocratic \ufffd\t“\ufffd \ufffd \ufffd charismatic\u00a0\u00a0\t“\ufffd \ufffd \ufffd transactional\t“\ufffd \ufffd \ufffd participative\t6) Which of the following is a similarity between the negotiation styles of both North Americans and Latin Americans? \ufffd\t“\ufffd \ufffd \ufffd Emotional sensitivity is highly valued.\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd A strong commitment is shown to the employer. \ufffd \ufffd\t“\ufffd \ufffd \ufffd Significant importance is given to documentation. \ufffd\t“\ufffd \ufffd \ufffd Negotiators are argumentative when they think they are right.\t7) Arab negotiators will most likely make concessions because of their interest in\u00a0\t“\ufffd \ufffd \ufffd saving valuable time \ufffd\u00a0\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd preventing embarrassment \ufffd \ufffd\t“\ufffd \ufffd \ufffd forming long-term relationships\u00a0\u00a0\t“\ufffd \ufffd \ufffd implementing spontaneous decisions\t8) According to research, what is the most significant monetary benefit for firms that implement corporate social responsibility? \ufffd \ufffd\t“\ufffd \ufffd \ufffd Employee retention\t“\ufffd \ufffd \ufffd High recruitment rates \ufffd\u00a0\t“\ufffd \ufffd \ufffd Increased brand value \ufffd\u00a0\t“\ufffd \ufffd \ufffd Improved organizational culture\t9) Which of the following statements about the Foreign Corrupt Practices Act (FCPA) is NOT true?\t“\ufffd \ufffd \ufffd The FCPA allows grease payments as long as they are lawful in the host country. \ufffd\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd Possible penalties for violating the FCPA include severe fines and imprisonment. \ufffd\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd The FCPA allows firms to give government officials gifts in exchange for help.\u00a0\u00a0\t“\ufffd \ufffd \ufffd The FCPA applies only to U.S.-based multinational corporations.\t10) John Smith travels back and forth between the United States and Saudi Arabia as an international manager. On John’s most recent trip to Saudi Arabia, he presents his business associate, Tariq Ahmed, with a silk scarf. The scarf is intended as a gift for Tariq’s wife. John’s actions will most likely be viewed by Tariq as \ufffd \u00a0\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd a thoughtful gesture from the American\t“\ufffd \ufffd \ufffd an inappropriate and impolite gesture\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd a bribe punishable by imprisonment \ufffd\u00a0\t“\ufffd \ufffd \ufffd an obligation that must be reciprocated\t11) Stereotyping should most likely be avoided by international managers because \ufffd \ufffd\t“\ufffd \ufffd \ufffd current variables of culture are grossly inaccurate \ufffd\u00a0\t“\ufffd \ufffd \ufffd many cultures have diverse subcultures\t“\ufffd \ufffd \ufffd many countries outlaw the practice \ufffd\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd national culture is nonexistent\t12) Sweden barring airlines from transmitting passenger information most likely illustrates the \ufffd \ufffd\t“\ufffd \ufffd \ufffd dependence on the Internet by Swedish citizens \ufffd\u00a0\u00a0\t“\ufffd \ufffd \ufffd lax enforcement of privacy rights in Sweden\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd importance of the Internet to international business\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd impact of culture on Internet usage\t13) Which of the following is the primary reason for ineffective cross-cultural business negotiations? \ufffd\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd Insufficient knowledge about native bargaining rituals \ufffd\u00a0\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd Highly restrictive government legislation\t“\ufffd \ufffd \ufffd Poorly planned business strategies \ufffd\u00a0\u00a0\t“\ufffd \ufffd \ufffd Language differences\t14) Most small and medium-sized enterprises are\u00a0\u00a0\t“\ufffd \ufffd \ufffd competing only on the local level due to technological and financial constraints\t“\ufffd \ufffd \ufffd investing heavily in world markets by offshoring their labor activities \ufffd\u00a0\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd contributing to their national economies through exporting\u00a0\u00a0\t“\ufffd \ufffd \ufffd attempting to avoid becoming globalized too quickly\t15) What is the best method for avoiding\tiscommunications?\t“\ufffd \ufffd \ufffd Taking detailed notes \ufffd\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd Learning foreign phrases\u00a0\t“\ufffd \ufffd \ufffd Practicing projective listening \ufffd\u00a0\t“\ufffd \ufffd \ufffd Relying on a language interpreter\t16) Problems associated with cross-cultural negotiations and decision making styles are the primary reasons for \ufffd\u00a0\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd lawsuits filed against MNCs by angry shareholders\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd decreasing numbers of international joint ventures\u00a0\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd increasing regulations within the European Union\u00a0\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd economic hardships in former socialist countries\t17) Which of the following significantly increases the complexity of corporate social responsibility for MNCs?\t“\ufffd \ufffd \ufffd distance between the home office and the subsidiaries \ufffd\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd difficult nature of training managers in different cultures \ufffd\u00a0\t“\ufffd \ufffd \ufffd additional stakeholders associated with the firm’s activities\u00a0\u00a0\t“\ufffd \ufffd \ufffd international laws, regulations, and moral principles\t18) Primo is a multinational enterprise based in California that manufactures and sells affordably priced athletic shoes in retail stores around the world. A Primo manufacturing subsidiary in China employs over 20,000 locals. Primo executives recently learned of human rights violations at the firm’s China subsidiary. Workers had been forced to work more than 60 hours each week, and minimum wage laws were regularly ignored. As a result, Primo executives need to decide whether to continue operations in China. Which of the following, if true, would best support a decision by Primo to remain in China? \ufffd\u00a0\u00a0\t“\ufffd \ufffd \ufffd Primo becomes SA8000 certified.\t“\ufffd \ufffd \ufffd Sales of Primo’s competitors drop sharply. \ufffd\u00a0\u00a0\t“\ufffd \ufffd \ufffd U.S. manufacturing jobs decrease in number.\u00a0\t“\ufffd \ufffd \ufffd More service sector jobs become available in China.\t19) Which of the following is a common Chinese tactic used during negotiations with Americans?\t“\ufffd \ufffd \ufffd Refusing to answer the Americans’ questions or respond to their inquiries \ufffd \ufffd\t“\ufffd \ufffd \ufffd Suggesting that the Americans are reneging on their friendship \ufffd\t“\ufffd \ufffd \ufffd Refusing to compromise until the last possible moment \ufffd\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd Asking for concessions relating to product delivery time\t20) What is the most likely reason that over half of the Saudi workforce consists of foreigners? \ufffd \ufffd\t“\ufffd \ufffd \ufffd High wage rates and low taxes for expatriates at Saudi-based MNEs\t“\ufffd \ufffd \ufffd Negative attitudes among Saudi Arabians regarding hard work\t“\ufffd \ufffd \ufffd Saudi Arabia’s tight restrictions on male and female workers\t“\ufffd \ufffd \ufffd Lack of Saudi government support for university training\t21) A French businessman has a meeting scheduled with a Brazilian businessman to negotiate terms of a joint venture. The Frenchman prepares for the meeting in the way he always does when negotiating with French firms. The Frenchman assumes that the Brazilian will perceive and reason the way he does. Which of the following terms best describes the Frenchman’s mistake? \ufffd\t“\ufffd \ufffd \ufffd cognitive dissonance \ufffd\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd moral idealism \ufffd\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd parochialism\t“\ufffd \ufffd \ufffd projective cognitive similarity\t22) Which of the following best explains why Avon expanded to the international market? \ufffd \ufffd\t“\ufffd \ufffd \ufffd Increased domestic competition in the door-to-door cosmetic industry\t“\ufffd \ufffd \ufffd Increased number of American women in the workforce \ufffd\u00a0\u00a0\t“\ufffd \ufffd \ufffd Decreased restrictions on cosmetics in the Chinese market\u00a0\t“\ufffd \ufffd \ufffd Decreased number of qualified sales representatives in the United States\t23) John is an American manager working at his firm’s subsidiary in Indonesia. A local government official tells John that materials could be delivered to the firm’s facility more quickly if John pays an extra fee to the port supervisor. What should be John’s first action? \ufffd\u00a0\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd Consult his supervisor in the United States.\u00a0\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd Discuss the issue with his local agent.\u00a0\t“\ufffd \ufffd \ufffd Refer to the company’s code of ethics.\u00a0\u00a0\t“\ufffd \ufffd \ufffd Consult both American and Indonesian laws.\t24) An international manager can best develop an understanding of a particular culture by \ufffd \ufffd\t“\ufffd \ufffd \ufffd creating a cultural profile for that country or region in which the firm does business \ufffd\u00a0\t“\ufffd \ufffd \ufffd assuming that American cultural styles and practices can be successfully transplanted\t“\ufffd \ufffd \ufffd using stereotypes to develop cross-cultural understanding in a business setting\t“\ufffd \ufffd \ufffd hiring locals rather than expatriates for management positions in overseas subsidiaries\t25) Tom manages a U.S. pharmaceutical subsidiary located in Ireland. In order to communicate effectively with Irish employees, Tom should most likely\u00a0\t“\ufffd \ufffd \ufffd speak explicitly and directly \ufffd\u00a0\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd demand that specific results be met \ufffd \u00a0\u00a0\t“\ufffd \ufffd \ufffd provide positive support to workers \ufffd\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd address conflicts during group meetings\t26) Which of the following is a typical value in U.S. culture? \ufffd\u00a0\u00a0\t“\ufffd \ufffd \ufffd Employment is for a lifetime. \ufffd\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd Success occurs because of luck.\t“\ufffd \ufffd \ufffd Commitments should be honored. \ufffd\u00a0\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd Schedules are relative to other priorities.\t27) A person working in a high-contact culture will most likely experience which of the following?\t“\ufffd \ufffd \ufffd Co-workers spending time together socially\t“\ufffd \ufffd \ufffd Managers using hand motions to express emotion\t“\ufffd \ufffd \ufffd Managers speaking to subordinates quickly and rudely\t“\ufffd \ufffd \ufffd Co-workers greeting each other with a double handshake\t28) How will negotiators most likely benefit from exhibiting an understanding of the opponents’ viewpoints during presentations?\t“\ufffd \ufffd \ufffd Opponents succumb quicker to concession strategies than to aggressive bargaining tactics.\t“\ufffd \ufffd \ufffd Considering both sides promotes the assessment of a wide range of resolution alternatives.\t“\ufffd \ufffd \ufffd Emotional appeals not backed by information will be more persuasive to skeptical opponents. \ufffd \ufffd\t“\ufffd \ufffd \ufffd Cultural norms demand that each side share their weaknesses during the negotiation process.\t\u00a0\t29) Contingency theory proposes that the best organizational structure is that which \ufffd\u00a0\u00a0\t“\ufffd \ufffd \ufffd enables a firm to globalize quickly \ufffd\u00a0\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd leads to a high-efficiency work system\u00a0\u00a0\t“\ufffd \ufffd \ufffd provides for balanced control of subsidiaries\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd allows the firm to carry out its strategic goals\t30) Trust most likely improves cross-cultural communication by\t“\ufffd \ufffd \ufffd enabling managers to network effectively \ufffd\u00a0\u00a0\u00a0\t“\ufffd \ufffd \ufffd replacing formal legal contracts for global firms\t“\ufffd \ufffd \ufffd encouraging the open exchange of ideas and information\u00a0\u00a0\t“\ufffd \ufffd \ufffd eliminating all variables that hinder the communication process<\/p>\n","protected":false},"excerpt":{"rendered":"
1) Experts suggest that firms that want to globalize through e-commerce must first localize, which means that firms need to “\ufffd \ufffd \ufffd use local suppliers, vendors, and distributors to manufacture products for the local market \ufffd \ufffd “\ufffd \ufffd Read More …<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-228301","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/228301","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=228301"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/228301\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=228301"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=228301"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=228301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}