YOU ARE THE VICE-PRESIDENT OF CUSTOMER SERVICE- THE “SHEILA” SCENARIO\u00a0\t\tYou are the Vice-President of Customer Service.\t\u00a0\tYou are watching the 11 pm news one evening when you see, Sheila, your Manager of Call Center Operations appear on television. She is wearing the uniform of a member of the KKK (Klu Klux Klan). She is being interviewed on television about her involvement with the Klu Klux Klan. Sheila talks about the activities of the KKK. \u00a0\t\u00a0\tShe even tells the interviewer that she is a “Manager” but does not mention the Company name. \u00a0However, she states that in her opinion her “Company” is becoming “wicked” because they are hiring too many “non-whites” and people of “Jewish” heritage.\u00a0\t\u00a0\tYou are scheduled to give Sheila her performance appraisal the following morning at 9 am. She is scheduled to get a substantial raise and an overall rating of “exceptional”.\t\u00a0\tIt is now 9 am, the next morning and Sheila walks into your office for her performance appraisal. What do you do?\t\u00a0\tPrepare a PowerPoint presentation to management concerning the “SHEILA” SCENARIO-You are the Vice President of Customer Service (the “Sheila” scenario) that contains the following:\t\t\tA firm recommendation as \u00a0to whether Sheila should be \u00a0retained or terminated. \u00a0\t\t\tA comprehensive \u00a0discussion of the reasons in support \u00a0of your determination. \u00a0\t\t\tA discussion of at least one state law in support of \u00a0your decision. \u00a0\t\t\tA discussion of at least\u00a0one federal law in support of \u00a0your decision. \u00a0\t\t\tA discussion of at least \u00a0one published case, legal \u00a0opinion or news story that supports your decision.\tPlease consider using findlaw.com, your textbook and other Internet research to assist you in preparing the PowerPoint.\u00a0\t\tThe presentation should contain a minimum of eight slides with supporting Notes. Please do not forget “in-slide” citations and a Reference slide.\t\u00a0\tClick\u00a0the Assignment Files tab to submit your assignment.<\/p>\n","protected":false},"excerpt":{"rendered":"
YOU ARE THE VICE-PRESIDENT OF CUSTOMER SERVICE- THE “SHEILA” SCENARIO\u00a0 You are the Vice-President of Customer Service. \u00a0 You are watching the 11 pm news one evening when you see, Sheila, your Manager of Call Center Operations appear on television. Read More …<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-227920","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/227920","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=227920"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/227920\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=227920"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=227920"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=227920"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}