Kenyon is a supervisor at Rhombus Inc. Maggie has been the top performing employee last year, but her performance has sharply declined over the last two months and her tardiness is becoming an issue. In this scenario, Kenyon should:\tRefer Maggie to the company’s employee assistance program.\tAdvise Maggie to become a member of a command group.\tIssue a warning to Maggie and find her replacement soon.\tEncourage Maggie to become involved in the company’s wellness program.\t\u00a0\tBettina’s supervisor has assigned her an extremely challenging task and has given Bettina more personal authority in how to perform the task. This is an example of _____.\tJob enlargement\tJob security\tJob rotation\tJob enrichment\t\u00a0\t\u00a0\tDeb learned from her colleague Sean that the company’s new secretary will be leaving after only two months on the job This information most likely came from which channel of communication?\tUpward communication\tLateral communication\tGrapevine communication\tDownward communication\t\u00a0\t\u00a0\tA _____ is a person who reports alleged wrongdoing.\tWhistleblower\tSpin doctor\tPhilanthropist\tWhip\t\u00a0\tARVA International is a nonprofit organization that strives to promote social justice throughout the world. At ARVA, employees continually improve their skills and expand their capacities to meet the organization’s social objective. In this scenario, ARVA International can best be described as a ______.\tLearning organization\tTeaching organization\tCentralized organization\tDecentralized organization\t\u00a0\t\u00a0\t_____ is a leadership style that emphasizes collaboration, trust, and empathy; engages followers in all aspects of the organization; and helps followers to better themselves.\tHands-off leadership\tDemonstrative leadership\tAutocratic leadership\tServant leadership\t\u00a0\t\u00a0\tGina likes to be in control at work and enjoys making important decisions. She uses power to influence her subordinates and generally likes to take risks. Which of the following decision-making styles best describes Gina?\tDeep thinker\tGroup commander\tConvenience seeker\tFree spirit\t\u00a0\t\u00a0\tAt L.T. Manufacturing, a team was formed to tackle recent issues with the\u00a0timely shipping of products. Members of the team come from different departments including production, design, distribution, and marketing. Which of the following terms can best describe the team?\tSpecial-interest team\tCross-functional team\tFriendship group\tCommand group\t\u00a0\t\u00a0\tWhich of the following is\u00a0another term for organizational development\u00a0(OD)?\tOnboarding\tProcess consultation\tOrientation\tCollaboration management\t\u00a0\t\u00a0\tThe _____ approach has the problem solver not only identify the various factors that have caused the problem but also consider the potential interrelatedness of the causes of the problem.\tNominal group technique\tProblem statement\tFishbone technique\tBrainstorming\t\u00a0\t_____ is one of the elements of the hot stove rule of disciplinary action.\tConsistency\tNon-inductive discipline\tIndifference\tSelectivity\tThe directive approach to interviewing differs from the nondirective in that:\tThe length of the directive interviews is always longer.\tDirective interviews are more difficult but allow for more flexibility than nondirective interviews.\tSupervisors increasingly ask the same questions to all applicants in directive interviews.\tSupervisors use broad, open-ended questions in directive interviews.\t\u00a0\t\u00a0\tJonathan is a manager who always threatens people\u00a0with termination in order to gain compliance. In this case, Jonathan uses which type of power?\tReward power\tLegitimate power\tCoercive power\tExpert power\t\u00a0\t\u00a0\tSamantha has been asked to join a task force that is charged with boosting organizational productivity. First, she was asked to jot down ideas on how to increase productivity, and after that, the group met to discuss everyone’s ideas and come up with solutions together based on those suggestions. Samantha’s taskforce best exemplifies which creative problem solving method?\tNominal group technique\tTraditional brainstorming\tGroupthink\tElectronic brainstorming\t\u00a0\tWhich of the following is a physiological factor influencing personality?\tEducation\tIntelligence\tReligious vales\tCultural norms\t\u00a0\t\u00a0\tThe level of emotional commitment an employee has to an organization and its goals is known as _____.\tsynergy\tengagement\tsynergy\tefficacy\t\u00a0\tOrganizations that have implemented discipline without punishment have reported:\tIncreased turnover rates.\tHigher employee morale.\tDecreased organizational socialization.\tIncreased grievances.\t\u00a0\tGiving employees the authority and responsibility to achieve their individual and the organization’s objectives is known as _____.\tEmpowerment\tTwo-tier management\tAutocratic management\tDevelopment\t\u00a0\tCare 1 Hospital is renowned for its impeccable reputation and strong employee morale. These types of qualities can best be described as _____ standards.\tobjective\tsubjective\tintangible\tTangible\t\u00a0\tThe\u00a0collaborate style\u00a0of conflict resolution is characterized as:\t“I win, you win.”\ufffd\t“I lose, you lose.”\ufffd\t“I lose, you win.”\ufffd\t“I win, you lose.”\ufffd\t\u00a0\tWhich of the following statements is true of formal performance appraisals?\tLower-level management decides who should appraise and how often.\tAll organizations require supervisors to formally appraise all employees at least once a week.\tSupervisors are not required to appraise employees who are on their probationary periods.\tFormal appraisals reaffirm the supervisor’s genuine interest in employees’ growth and development.\t\u00a0\tAll of the following are conditions of conducting a successful selection interview, EXCEPT:\tOpening the interview on an informal note.\tAsking job-related questions.\tUsing the halo effect.\tTaking notes.\t\u00a0\tWhich of the following is a method of overcoming barriers to effective communication?\tDeveloping listening skills every chance possible\tCommunicating when one party is visibly upset\tUsing jargon as much as possible to transfer information\tKeeping the communication a one-way process\t\u00a0\tRamon is a distribution center manager who is looking to hire a few additional employees. He and his HR team have determined that two positions are needed, and they have identified the skills required for both of these positions. What is Ramon’s next step?\tIndulge in job enrichment.\tSelect someone externally.\tSelect someone internally.\tMatch the jobs with individuals.\t\u00a0\t_____ refers to the technique of evaluating some number of items from a larger group to determine whether the group meets acceptable quality standards.\tProfiling\tRandomization\t360-degree evaluation\tSampling\t\u00a0\tCarla is upset about a recent action taken by a top manager at her company that was against the interest of the employees in the lower levels of management. Carla knows that others employees also feel the same way. If she wanted to form a group to look into the matter more closely, which type of group would be recommended?\tCross-functional group\tCommand group\tFriendship group\tSpecial-interest group\t\u00a0\tNicole works from home full-time for a non-profit organization. She receives work from and sends work to the office via a computer and modem. This is an example of _____.\tOutsourcing\tTelecommuting\tFlextime\tJob sharing\t\u00a0\t\u00a0\tOne difference between the manager and the leader is that:\tUnlike a leader, the manager innovates.\tUnlike the manager, the leader challenges the status quo.\tUnlike the manager, the leader performs administrative tasks.\tUnlike the leader, the manager focuses on people.\u00a0\t\u00a0\t\u00a0\tThe advantage of on-the-job training is that it _____.\tEliminates bias by supervisors as they have minimum interactions with new employees\tIncreases employees’ chances of promotions\tIncreases the chances of nepotism being exhibited by supervisors during the training\tEnsures uniform training, because the same person is training everyone\t\u00a0\t\u00a0\tFollowership\u00a0is defined as:\tThe number of people under a leader.\tA leader’s cult of personality.\tThe practice of forcing followers to follow a leader.\tThe capacity or willingness to follow a leader.<\/p>\n","protected":false},"excerpt":{"rendered":"
Kenyon is a supervisor at Rhombus Inc. Maggie has been the top performing employee last year, but her performance has sharply declined over the last two months and her tardiness is becoming an issue. In this scenario, Kenyon should: Refer Read More …<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-227474","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/227474","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=227474"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/227474\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=227474"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=227474"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=227474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}