{"id":225828,"date":"2018-09-17T07:26:46","date_gmt":"2018-09-17T07:26:46","guid":{"rendered":"http:\/\/localhost\/wordpress\/index.php\/2018\/09\/17\/it-284-week-5-assignment-the-needs-of-customer-and-customer-support-technicians\/"},"modified":"2018-10-24T08:33:54","modified_gmt":"2018-10-24T08:33:54","slug":"it-284-week-5-assignment-the-needs-of-customer-and-customer-support-technicians","status":"publish","type":"post","link":"https:\/\/www.benedictsol.com\/blogs\/it-284-week-5-assignment-the-needs-of-customer-and-customer-support-technicians\/","title":{"rendered":"IT 284 Week 5 Assignment: The Needs of Customer and Customer Support Technicians"},"content":{"rendered":"<p>Research, using at least 3 references, and Write, in APA format, a 700-word paper responding to the following: Customers and customer support employees are similar yet different in many ways. Assess the requirements of each and how they fulfill each other&#8217;s needs. Your paper must include aspects pertaining to the satisfaction and the perceived expectations of each party. In addition, describe measurable outcomes from both the employee and customer when exceptional customer support is provided<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Research, using at least 3 references, and Write, in APA format, a 700-word paper responding to the following: Customers and customer support employees are similar yet different in many ways. Assess the requirements of each and how they fulfill each <a href=\"https:\/\/www.benedictsol.com\/blogs\/it-284-week-5-assignment-the-needs-of-customer-and-customer-support-technicians\/\" class=\"read-more\">Read More &#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-225828","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/225828","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=225828"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/225828\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=225828"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=225828"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=225828"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}