{"id":225825,"date":"2018-09-17T07:26:35","date_gmt":"2018-09-17T07:26:35","guid":{"rendered":"http:\/\/localhost\/wordpress\/index.php\/2018\/09\/17\/it-284-week-7-checkpoint-phone-etiquette\/"},"modified":"2018-10-24T08:54:50","modified_gmt":"2018-10-24T08:54:50","slug":"it-284-week-7-checkpoint-phone-etiquette","status":"publish","type":"post","link":"https:\/\/www.benedictsol.com\/blogs\/it-284-week-7-checkpoint-phone-etiquette\/","title":{"rendered":"IT 284 Week 7 CheckPoint: Phone Etiquette"},"content":{"rendered":"<p>Write a 200- to 300-word response to\u00a0 the following: Effective telephone communication is an expected attribute within any computer support organization. Discuss best practices used in pregreeting, greeting, conversation, and closing that facilitate a successful call. In addition, identify the proper uses of phone functions and how they assist computer support specialists in resolving problems<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Write a 200- to 300-word response to\u00a0 the following: Effective telephone communication is an expected attribute within any computer support organization. Discuss best practices used in pregreeting, greeting, conversation, and closing that facilitate a successful call. In addition, identify the <a href=\"https:\/\/www.benedictsol.com\/blogs\/it-284-week-7-checkpoint-phone-etiquette\/\" class=\"read-more\">Read More &#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-225825","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/225825","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=225825"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/225825\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=225825"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=225825"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=225825"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}