{"id":225814,"date":"2018-09-17T07:26:09","date_gmt":"2018-09-17T07:26:09","guid":{"rendered":"http:\/\/localhost\/wordpress\/index.php\/2018\/09\/17\/it-284-entire-course\/"},"modified":"2018-10-24T08:53:53","modified_gmt":"2018-10-24T08:53:53","slug":"it-284-entire-course","status":"publish","type":"post","link":"https:\/\/www.benedictsol.com\/blogs\/it-284-entire-course\/","title":{"rendered":"IT 284 Entire Course"},"content":{"rendered":"<p>IT 284 Week 1 CheckPoint 1 The Customer Service Model\t\u00a0\tIT 284 Week 1 CheckPoint 2 Computer Support Dependencies\t\u00a0\tIT 284 Week 1 Assignment Defining Computer Support\t\u00a0\tIT 284 Week 2 CheckPoint Communication Techniques\t\u00a0\tIT 284 Week 2 DQs\t\u00a0\tIT 284 Week 3 Assignment How to Communicate\t\u00a0\tIT 284 Week 3 CheckPoint Using an ARS\t\u00a0\tIT 284 Week 4 CheckPoint Defining the Customer\t\u00a0\tIT 284 Week 4 DQs\t\u00a0\tIT 284 Week 5 CheckPoint Operational Differences\t\u00a0\tIT 284 Week 5 Assignment The Needs of Customer and Customer Support Technicians\t\u00a0\tIT 284 Week 6 CheckPoint Using Technology With Voice\t\u00a0\tIT 284 Week 6 DQs\t\u00a0\tIT 284 Week 7 Collaborative Assignment On and Offsite Support Strategies\t\u00a0\tIT 284 Week 7 CheckPoint Phone Etiquette\t\u00a0\tIT 284 Week 8 CheckPoint Dissecting the Problem\t\u00a0\tIT 284 Week 8 DQs\t\u00a0\tIT 284 Week 9 Capstone CheckPoint Establishing Seamless Support\t\u00a0\tIT 284 Week 9 Final Project Handling Difficult Customers (powerpoint only)\t\u00a0\tIT 284 Week 9 Final Project Handling Difficult Customers (paper only)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IT 284 Week 1 CheckPoint 1 The Customer Service Model \u00a0 IT 284 Week 1 CheckPoint 2 Computer Support Dependencies \u00a0 IT 284 Week 1 Assignment Defining Computer Support \u00a0 IT 284 Week 2 CheckPoint Communication Techniques \u00a0 IT 284 <a href=\"https:\/\/www.benedictsol.com\/blogs\/it-284-entire-course\/\" class=\"read-more\">Read More &#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-225814","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/225814","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=225814"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/225814\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=225814"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=225814"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=225814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}