{"id":225811,"date":"2018-09-17T07:25:58","date_gmt":"2018-09-17T07:25:58","guid":{"rendered":"http:\/\/localhost\/wordpress\/index.php\/2018\/09\/17\/it-284-week-1-assignment-defining-computer-support\/"},"modified":"2018-10-24T08:55:34","modified_gmt":"2018-10-24T08:55:34","slug":"it-284-week-1-assignment-defining-computer-support","status":"publish","type":"post","link":"https:\/\/www.benedictsol.com\/blogs\/it-284-week-1-assignment-defining-computer-support\/","title":{"rendered":"IT 284 Week 1 Assignment: Defining Computer Support"},"content":{"rendered":"<p>Research, using at least 3 references, and Write, in APA format, a 700-word paper in response to the following:\t\uf0d8 You are a support technician manager building a help desk team. Your primary operation is to service customers with both hardware and software issues from a variety of PC platforms. Explain the position of a help desk worker to your newly-hired employees. Your paper must include the following:\t\uf0a7 The different levels of customer service\t\uf0a7 The role of a support technician\t\uf0a7 Methods and tools required to support consumers\t\uf0a7 Distinction between internal versus external users and their requirements\t\uf0a7 Current trends within computer support<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Research, using at least 3 references, and Write, in APA format, a 700-word paper in response to the following: \uf0d8 You are a support technician manager building a help desk team. Your primary operation is to service customers with both <a href=\"https:\/\/www.benedictsol.com\/blogs\/it-284-week-1-assignment-defining-computer-support\/\" class=\"read-more\">Read More &#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-225811","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/225811","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=225811"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/225811\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=225811"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=225811"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=225811"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}