1.\u00a0\u00a0\u00a0\u00a0 Assignment: MS PowerPoint Exercise “\ufffd Due Day 7\t\u00a0\t\u00b7 \ufffd\u00a0\u00a0\u00a0 Complete the following tasks using Microsoft\u00ae PowerPoint\u00ae:\t\u00a0\to\u00a0\u00a0\u00a0 Create a Microsoft\u00ae PowerPoint\u00ae presentation with at least six slides.\to\u00a0\u00a0\u00a0 Make the topic of the presentation on how a support desk can communicate effectively with customers.\to\u00a0\u00a0\u00a0 Create a master slide with a logo, footer, and font.\to\u00a0\u00a0\u00a0 Add notes to each slide.\to\u00a0\u00a0\u00a0 Insert a graphic or picture.\to\u00a0\u00a0\u00a0 Implement a background.\to\u00a0\u00a0\u00a0 Place a text box in the title slide with your name.\to\u00a0\u00a0\u00a0 Insert transitions for each slide.\to\u00a0\u00a0\u00a0 Adjust text alignment in the title slide so it is centered.\to\u00a0\u00a0\u00a0 Insert an organizational chart.\t\u00a0\t\u00b7 \ufffd\u00a0\u00a0\u00a0 Read the following scenarios:\t\u00a0\tYou are working at a support desk for a company providing onsite and telephone support to customers with Microsoft\u00ae PowerPoint\u00ae questions. On this particular day, you are presented with the following three situations:\t\u00a0\tSituation 1: Susan, a pharmaceutical representative, must create a presentation about a new drug recently approved by the FDA. She wants to know the main functions of Microsoft\u00ae PowerPoint\u00ae. Susan’s gathered data includes graphs, videos, and statistics of the new drug.\t\u00a0\tSituation 2: The training department from a local electronics store provides presentations to newly hired employees about the company and its operations. There are four different presentations created by four different people. The training supervisor wants to unify all four presentations into one without manually manipulating each slide.\t\u00a0\tSituation 3: Tim, a college sophomore, is having trouble with a Microsoft\u00ae PowerPoint\u00ae presentation he e-mailed to himself from the library’s computer. When he executes the presentation, the slides change too fast, the font changes, and the audio from each transition does not match. Tim wants to know why this has happened and what can fix it.\t\u00a0\t\u00b7 \ufffd\u00a0\u00a0\u00a0 Write a 1-page response for each of the three situations. Include the following in each response:\t\u00a0\to\u00a0\u00a0\u00a0 Identify a general approach for facilitating the customer over the telephone. What are possible challenges in the given situation? What strategies would help you overcome the challenges?\t\u00a0\to\u00a0\u00a0\u00a0 If causes to the problem or question described by the customer are unclear in the situation, explain how you would further diagnose the problem or question.\t\u00a0\to\u00a0\u00a0\u00a0 Once the causes are identified, describe a step-by-step troubleshooting process to help the customer complete the task.\t\u00a0\to\u00a0\u00a0\u00a0 If the customer has problems understanding or following your instructions, briefly explain an alternative solution.<\/p>\n","protected":false},"excerpt":{"rendered":"
1.\u00a0\u00a0\u00a0\u00a0 Assignment: MS PowerPoint Exercise “\ufffd Due Day 7 \u00a0 \u00b7 \ufffd\u00a0\u00a0\u00a0 Complete the following tasks using Microsoft\u00ae PowerPoint\u00ae: \u00a0 o\u00a0\u00a0\u00a0 Create a Microsoft\u00ae PowerPoint\u00ae presentation with at least six slides. o\u00a0\u00a0\u00a0 Make the topic of the presentation on how Read More …<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-225508","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/225508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=225508"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/225508\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=225508"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=225508"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=225508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}