1.\u00a0\u00a0\u00a0\u00a0 Assignment: MS Word Exercise “\ufffd Due Day 7\t\u00a0\tPart I\t\u00a0\t\u00b7 \ufffd\u00a0\u00a0\u00a0 Complete the following tasks by using the Microsoft\u00ae Word document provided within Course Materials:\t\u00a0\to\u00a0\u00a0\u00a0 Change the document body to left alignment.\to\u00a0\u00a0\u00a0 Correct any header and footer misspellings.\to\u00a0\u00a0\u00a0 Set margins at 1 inch.\to\u00a0\u00a0\u00a0 Wrap text around graphics.\to\u00a0\u00a0\u00a0 Insert page numbers within the header.\to\u00a0\u00a0\u00a0 Replace the existing date with the auto date function.\to\u00a0\u00a0\u00a0 Set the hanging indention for all paragraphs at .25 inch.\to\u00a0\u00a0\u00a0 Create a comment for the introductory paragraph.\to\u00a0\u00a0\u00a0 Change bullet point styles.\to\u00a0\u00a0\u00a0 Create a table of contents using the Table of Contents feature.\t\u00a0\tPart II\t\u00a0\t\u00b7 \ufffd\u00a0\u00a0\u00a0 Read the following scenarios:\t\u00a0\tYou are working at a support desk for a company providing onsite and telephone support to customers with Microsoft\u00ae Word questions. On this particular day, you are presented with the following three situations:\t\u00a0\tSituation 1: A student, planning to attend a local college in the fall, has been told to purchase word processing software for an English class. He is currently looking to buy Microsoft\u00ae Word, but he wants to know the major functions of this software.\t\u00a0\tSituation 2: A woman, who owns her own business, calls the support desk looking to create a Microsoft\u00ae Word template for mail sent to customers. She wants each letter to look similar; she is also tired of cutting and pasting her company logo and contact information into each letter.\t\u00a0\tSituation 3: An employee working in the human resources department of your company is writing the Employee Handbook. He wants to insert various headers and footers in different sections of the handbook, but needs it all to be contained in a single Microsoft\u00ae Word file. He tells you that he has already set section breaks within the handbook, but all headers and footers he has inserted are the same for all sections. He asks you why this is happening and how he can fix it.\t\u00a0\t\u00b7 \ufffd\u00a0\u00a0\u00a0 Write a 1-page response for each of the three situations. Include the following in each response:\t\u00a0\to\u00a0\u00a0\u00a0 Identify a general approach for facilitating the customer over the telephone. What are possible challenges in the given situation? What strategies would help you overcome the challenges?\t\u00a0\to\u00a0\u00a0\u00a0 If causes to the problem or question described by the customer are unclear in the situation, explain how you would further diagnose the problem or question.\t\u00a0\to\u00a0\u00a0\u00a0 Once the causes are identified, describe a step-by-step troubleshooting process to help the customer complete the task.\t\u00a0\tIf the customer has problems understanding your instructions, briefly explain an alternative solution.<\/p>\n","protected":false},"excerpt":{"rendered":"
1.\u00a0\u00a0\u00a0\u00a0 Assignment: MS Word Exercise “\ufffd Due Day 7 \u00a0 Part I \u00a0 \u00b7 \ufffd\u00a0\u00a0\u00a0 Complete the following tasks by using the Microsoft\u00ae Word document provided within Course Materials: \u00a0 o\u00a0\u00a0\u00a0 Change the document body to left alignment. o\u00a0\u00a0\u00a0 Correct Read More …<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-225496","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/225496","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=225496"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/225496\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=225496"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=225496"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=225496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}