ISCOM 386 Week 3 Service Factor Improvement\tYour team has been hired as consultants to advise the owner of XYZ Hotel.\u00a0 Your primary objective is to address current areas of opportunity in the service that exist within the company.\u00a0 You have determined that the first area that needs improvement is the arrival process for the guests.\tDevelop\u00a0a 10- to 15-slide Microsoft\u00ae\u00a0PowerPoint\u00ae\u00a0presentation to give to the owner of the hotel regarding how you will improve the arrival process. \u00a0You must include a script in the notes section of the slide that gives an exact script of what will be said for each slide during the presentation.\tAddress\u00a0the following:\t\t\tStreamline the check-in process to make it more effective.\u00a0 This may include reducing the average check-in time at the front desk, meeting individual needs of each guest, or providing transportation to and from the airport.\t\t\tThe slow new employee orientation process and the non-existent re-training process for current employees.\u00a0 How can better training help improve the arrival process for guests?\t\t\tWhat approach to training will you take in order to provide the service while keeping costs low?\u00a0 What other methods will you use to control costs throughout the hotel?\t\t\tHow will improving the arrival process for guests reduce costs?\t\t\tHow will efforts to reduce customer complaints help to reduce costs?\tUse at least 2 academic references.\tClick\u00a0on the Assignment Files tab to submit your assignment.<\/p>\n","protected":false},"excerpt":{"rendered":"
ISCOM 386 Week 3 Service Factor Improvement Your team has been hired as consultants to advise the owner of XYZ Hotel.\u00a0 Your primary objective is to address current areas of opportunity in the service that exist within the company.\u00a0 You Read More …<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-225260","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/225260","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=225260"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/225260\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=225260"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=225260"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=225260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}