Question 1. \ufffd Question : \ufffd\u00a0\u00a0 (TCO 1) Significant advances in customer service, product quality, and measurement have occurred over the past few decades. As a result, numerous quality initiatives have taken hold in the United States and the world. Training and development has been impacted by these initiatives by creating a need to explain the importance to employees of quality. Which are quality programs regarding which trainers may be asked to provide learning to employees?\t\u00a0\tQuestion 3. \ufffd Question : \ufffd\u00a0\u00a0 (TCO 1) There are seven steps in an effective training design process. These include\t \ufffd \ufffd\u00a0 Student Answer: \ufffd \ufffd \ufffd \ufffd \u00a0 gap analysis, task analysis, job analysis, SWOT analysis, environmental scanning, and lectures.\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \ufffd \ufffd\u00a0 \u00a0 needs assessment, employee readiness, learning environment creation, transfer of training, planning for evaluation, selecting training method, and evaluation.\t \ufffd \ufffd \ufffd \ufffd \ufffd \ufffd \ufffd \u00a0 e-learning, lectures, quizzes, exams, assessments, synchronous, and asynchronous.\t \ufffd \ufffd \ufffd \ufffd \ufffd \ufffd \ufffd \u00a0 specific, measurable, attainable, realistic, timely, friendly, and smart.\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \ufffd \ufffd\u00a0 \u00a0 All of the above\tQuestion 9. \ufffd Question : \ufffd\u00a0\u00a0 (TCOs 1, 8) The example of Mike’s Carwash in the textbook is an example of a company that has\t\u00a0\t \ufffd \ufffd\u00a0 Student Answer: \ufffd \ufffd \ufffd \ufffd \u00a0 used globalization to improve its overall training practice.\t \ufffd \ufffd \ufffd \ufffd \ufffd \ufffd \ufffd \u00a0 improved its reputation for speedy service to ensure customers return by using training.\t \ufffd \ufffd \ufffd \ufffd \ufffd \ufffd \ufffd \u00a0 linked its business strategy to training.\t\u00a0\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \ufffd \ufffd\u00a0 \u00a0 All of the above\t\u00a0\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \ufffd \ufffd\u00a0 \u00a0 B and C\tQuestion 10.\u00a0\u00a0\u00a0 Question : \ufffd\u00a0\u00a0 (TCOs 1, 8) Trainers need to understand different needs for companies based on a company’s strategy. According to Noe, the author of the textbook, in a company with large external growth due to acquiring other companies that are different from the parent company, training implications will include\t \ufffd \ufffd\u00a0 Student Answer: \ufffd\u00a0\u00a0\u00a0 \ufffd \ufffd \u00a0\u00a0doing a skills assessment of acquired employees from the new company.\t\u00a0\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \ufffd \ufffd\u00a0 \u00a0 job search skills training.\t \ufffd \ufffd \ufffd \ufffd \ufffd \ufffd \ufffd \u00a0 disinvestment.\t \ufffd \ufffd \ufffd \ufffd \ufffd \ufffd \ufffd \u00a0 improving product quality.\t \ufffd \ufffd \ufffd \ufffd \ufffd \ufffd \ufffd \u00a0 All of the above\t\u00a0\tQuestion 1.1. (TCO 1) Significant advances in customer service, product quality, and measurement have occurred over the past few decades. As a result, numerous quality initiatives have taken hold in the United States and the world. Training and development has been impacted by these initiatives by creating a need to explain the importance to employees of quality. Which are quality programs regarding which trainers may be asked to provide learning to employees? (Points : 4)\t \ufffd\u00a0\u00a0 ISO 199500:25500 quality control\t \ufffd\u00a0\u00a0 Malcolm Baldrige award\t \ufffd\u00a0\u00a0 Six Sigma\t \ufffd\u00a0\u00a0 B and C\t \ufffd\u00a0\u00a0 All of the above\tQuestion 2.2. (TCO 1) Understanding intangible assets in a business setting is critical to human resource managers, especially those in training and development roles. According to Noe, our textbook author, there are four specific types of intangible assets we need to consider in our work as HRMs: human, intellectual, social, and customer capital. Which choice best describes intellectual capital? (Points : 4)\t \ufffd\u00a0\u00a0 The attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company’s employees invest in their work\t \ufffd\u00a0\u00a0 The codified knowledge that exists in a company\t \ufffd\u00a0\u00a0 The quality of the products which are produced in a company\t \ufffd\u00a0\u00a0 The value of interpersonal relationships in the company\t \ufffd\u00a0\u00a0 The value of relationships with persons or other organizations outside the company for accomplishing the goals of the company\tQuestion 3.3. (TCO 1) There are seven steps in an effective training design process. These include (Points : 4)\tQuestion 4.4. (TCO 1) Understanding intangible assets in a business setting is critical to human resource managers, especially those in training and development roles. According to Noe, our textbook author, there are four specific types of intangible assets we need to consider in our work as HRMs: human, intellectual, social, and customer capital. Which choice best describes social capital? (Points : 4)\t\u00a0\t \ufffd\u00a0\u00a0 The attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company’s employees invest in their work.\t \ufffd\u00a0\u00a0 The codified knowledge that exists in a company\t \ufffd\u00a0\u00a0 The quality of the products which are produced in a company\t \ufffd\u00a0\u00a0 The value of interpersonal relationships in the company\t \ufffd\u00a0\u00a0 The value of relationships with persons or other organizations outside the company for accomplishing the goals of the company\tQuestion 5.5. (TCO 1) Companies that implement lean thinking in their organization do which thing? (Points : 4)\t \ufffd\u00a0\u00a0 Avoid training and development because it is too costly\t \ufffd\u00a0\u00a0 Use efficiencies of scale to ensure cost overruns occur\t \ufffd\u00a0\u00a0 Do more with less\t \ufffd\u00a0\u00a0 Explain to customers why the heat is low in the conference rooms (saving money)\t \ufffd\u00a0\u00a0 Fail\tQuestion 6.6. (TCOs 1, 8) The CEO’s input into training is important for all but the following reason (select the one that is not important to training). (Points : 4)\t \ufffd\u00a0\u00a0 Creating the vision for the training\t \ufffd\u00a0\u00a0 Seeking out new employees for vice president positions (who will later have to be trained by the training team)\t \ufffd\u00a0\u00a0 Reviewing goals and objectives to govern the alignment with the training process\t \ufffd\u00a0\u00a0 Communicating the importance of training\t \ufffd\u00a0\u00a0 Teaching and training him- or herself\tQuestion 7.7. (TCOs 1, 8) The term uniqueness, as used by training and development pertaining to certain employees, means (Points : 4)\t \ufffd\u00a0\u00a0 employees with high value to the company.\t \ufffd\u00a0\u00a0 employees who will make the company diverse.\t \ufffd\u00a0\u00a0 employees who have green cards.\t \ufffd\u00a0\u00a0 employees with rare, specialized knowledge not easily obtained in the market.\t \ufffd\u00a0\u00a0 B and D\tQuestion 8.8. (TCOs 1, 8) Training and development is (Points : 4)\t \ufffd\u00a0\u00a0 part of strategic HRM, especially when core competencies are included in training plans.\t \ufffd\u00a0\u00a0 a function of more than just the HRM team.\t \ufffd\u00a0\u00a0 sometimes handled by outside vendors and organizations, but typically this is only the training portion and not development.\t \ufffd\u00a0\u00a0 one of the most important pieces of HRM if an organization is a learning organization.\t \ufffd\u00a0\u00a0 All of the above\tQuestion 9.9. (TCOs 1, 8) The example of Mike’s Carwash in the textbook is an example of a company that has (Points : 4)\t \ufffd\u00a0\u00a0 used globalization to improve its overall training practice.\t \ufffd\u00a0\u00a0 improved its reputation for speedy service to ensure customers return by using training.\t \ufffd\u00a0\u00a0 linked its business strategy to training.\t \ufffd\u00a0\u00a0 All of the above\t \ufffd\u00a0\u00a0 B and C\tQuestion 10.10. (TCOs 1, 8) Trainers need to understand different needs for companies based on a company’s strategy. According to Noe, the author of the textbook, in a company with large external growth due to acquiring other companies that are different from the parent company, training implications will include (Points : 4)\t \ufffd\u00a0\u00a0 doing a skills assessment of acquired employees from the new company.\t \ufffd\u00a0\u00a0 job search skills training.\t \ufffd\u00a0\u00a0 disinvestment.\t \ufffd\u00a0\u00a0 improving product quality.\t \ufffd\u00a0\u00a0 All of the above\tQuestion 11.11. (TCOs 1, 8) Provide three roles of managers in today’s business world and what training needs those managers might have with respect to such roles. Based on the needs you have stated, suggest three training areas or topics in which you might offer training to those managers. Cite any sources you use. (Points : 10)<\/p>\n","protected":false},"excerpt":{"rendered":"
Question 1. \ufffd Question : \ufffd\u00a0\u00a0 (TCO 1) Significant advances in customer service, product quality, and measurement have occurred over the past few decades. As a result, numerous quality initiatives have taken hold in the United States and the world. Read More …<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-223585","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/223585","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=223585"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/223585\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=223585"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=223585"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=223585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}