HRM 326 Week 4 Case Study\t\u00a0\tChose one of the following cases from your textbook\/readings for this week:\t1)\u00a0\u00a0Case Analysis Training for Customer Service Specialists (Chapter 6)\tCase Questions:\u00a0 You are assigned the challenge of designing the training program for the temporary CSS employees,\twho must complete training before they become permanent CSS employees.\t\t\tWhat are the training objectives for the CSS training program? Indicate how these objectives are tied to the KSA requirements. Assume that all trainees have college degrees but need KSAs in all other areas listed in the Qualifications section.\t\t\tOn the basis of the training objectives, provide a training agenda and indicate the time allocated and order of modules in your program.\t\t\tFor each module, describe the goals of the module and the training methods you will use to accomplish it. Provide your rationale.\t\t\tHow will you evaluate whether each person in your training program has mastered the knowledge and skill levels needed to perform as a CSS? Describe the types of questions you would ask of those supervising the CSS employees graduating from your program.\t2) Case Science and Technologin, Inc. (Chapter 7)\tCase Question:\u00a0Develop a business solution for STI that addresses all of the challenges they face. Indicate any\tassumptions you are making that are not directly addressed by the case.\tReview the case study and respond to the questions listed above.\u00a0 I encourage you to use outside research in support of your responses besides the information shared in the textbook\/readings.\tFor maximum points for the chapter assignment must meet the qualifications\t\t\tSubmit original response. Submit as an attachment. Word document in APA format\t\t\tProvides supporting responses that include the implementation of in-text citations from outside research\u00a0 and\u00a0 textbook (in addition to research, learners can include support from professional experience as it relates to the topic(s))\t\t\tResponse should be thoughtful and reflect a consideration of the discussion questions, communicate understanding of the terminology and concepts included in the chapter and\/or course material.\t\t\tDiscussion analyzes various alternatives and consequences as well as an exploration of multiple solutions.\t\t\tInclude the discussion questions.\t\t\tAppropriate grammar, spelling, sentence structure and punctuation. You can use first person writing. Be careful not to overuse however.\tThings to Avoid in the composition process\t\t\tAvoid using too many: “I believe”\ufffd, “I feel”\ufffd, “In my opinion”\ufffd\t\t\tAvoid using contractions\t\t\tAvoid stating “The article talks”\ufffd”\ufffd\u00a0\u00a0 (FYI: The article never talks!)\t\t\tAvoid citing incorrectly”\ufffd (review APA citations and various resources located at the Center for Writing Excellence for\u00a0 help)\t\t\tAvoid answering questions and starting sentences with “Yes”\ufffd.”\ufffd\tClick\u00a0on the Assignment Files tab to submit your case study.<\/p>\n","protected":false},"excerpt":{"rendered":"
HRM 326 Week 4 Case Study \u00a0 Chose one of the following cases from your textbook\/readings for this week: 1)\u00a0\u00a0Case Analysis Training for Customer Service Specialists (Chapter 6) Case Questions:\u00a0 You are assigned the challenge of designing the training program Read More …<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-223505","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/223505","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=223505"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/223505\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=223505"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=223505"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=223505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}