Question 1\t \ufffd \ufffd\u00a0 In downward communication management attempts to ____ activities within an organization while with lateral communication management hopes to ____ them.\t \ufffd \ufffd\u00a0 \u00a0\tQuestion 2\t \ufffd \ufffd\u00a0 In a distributed leadership team environment, the role of the leader is BEST described as\t \ufffd \ufffd\u00a0 \u00a0\tQuestion 3\t \ufffd \ufffd\u00a0 The grapevine in an organization\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \u00a0\tQuestion 4\t \ufffd \ufffd\u00a0 Differences in education level, experience, and culture or distractions such as noise, uncomfortable room temperature, and interruptions are examples of\t\u00a0 \ufffd\u00a0\u00a0\u00a0\u00a0 \u00a0\tQuestion 5\t \ufffd \ufffd\u00a0 Which of the following best describes the common attitude that those from the U.S. and Canada and some Europeans have about the concept of time?\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \u00a0\tQuestion 6\t \ufffd \ufffd\u00a0 Which of the following is typically true of work teams?\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \u00a0\tQuestion 7\t \ufffd \ufffd\u00a0 Jeff receives an email from his boss, Carol, who is on an international flight. As Jeff interprets the instructions from the e-mail he is in the act of\t \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\tQuestion 8\t \ufffd \ufffd\u00a0 The single most important aspect of successful teamwork is\t \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\tQuestion 9\t \ufffd \ufffd\u00a0 Chantell is the manager of the claims department for a large insurance company. She has a one-hour meeting with her staff to explain the new claim form which the company will use next month. This is an example of which type of organizational communication?\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \u00a0\tQuestion 10\t \ufffd \ufffd\u00a0 You are faced with a work-related ethical dilemma. In deciding what action to take, you would:\t \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\tQuestion 11\t\u00a0 \ufffd\u00a0\u00a0\u00a0\u00a0 Which of the following is appropriate etiquette when listening?\t \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\tQuestion 12\t \ufffd \ufffd\u00a0 You are a U.S. businessperson who has just completed a successful agreement with two Japanese clients. As a gesture of friendship, you pat the shoulders of your Japanese counterparts. How are they likely to react?\t \ufffd \ufffd\u00a0 \u00a0\tQuestion 13\t \ufffd \ufffd\u00a0 A job applicant submits a r\u00e9sum\u00e9 containing numerous spelling and grammatical errors. What nonverbal message is she most likely sending to the recruiter?\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \ufffd \ufffd\u00a0 \u00a0\tQuestion 14\t \ufffd \ufffd\u00a0 As a student, you are concerned with making a good grade in your marketing class. However, instead of taking copious notes, you outline the major points and try to listen as much as possible. What type of listening are you engaged in?\t \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\tQuestion 15\t \ufffd \ufffd\u00a0 Preeti is having a business lunch with Jose to discuss the downsizing of the manufacturing plant in South America. Preeti is expecting an important call on her cell phone during the lunch and\u00a0 s her phone several times. Preeti is not listening attentively to Jose because of which of the following listening problems:\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \u00a0\tQuestion 16\t \ufffd \ufffd\u00a0 The purpose of a diversity initiative is to\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \u00a0\tQuestion 17\t \ufffd \ufffd\u00a0 You are the supervisor of an employee who is very upset about the promotion of his arch rival. You call him into your office and ask him to enlighten you on the reasons he is upset. What type of listening are you engaged in?\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \u00a0\tQuestion 18\t \ufffd \ufffd\u00a0 An ultimate requirement of listening for information is that the listener\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \u00a0\tQuestion 19\t \ufffd \ufffd\u00a0 Robin, task force chair, tells team member Aaron “your proposed solution to this problem is great.” Robin’s probable metacommunication to Aaron is\t \ufffd \ufffd\u00a0\tQuestion 20\t \ufffd \ufffd\u00a0 Janet tells Juan, “Don’t be late for work.” Janet’s probable metacommunication is\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \u00a0\tQuestion 21\t \ufffd \ufffd\u00a0 You are about to conduct a formal meeting with 41 attendees in the boardroom. What guide would you use to ensure orderly communication and participation?\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \u00a0\tQuestion 22\t \ufffd \ufffd\u00a0 Guidelines for effective meetings include\t \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\tQuestion 23\t \ufffd \ufffd\u00a0 In a team with representatives from many different departments in a company, the director of human resources makes sure that everyone in the meeting gets to talk and to be heard. The director of human resources is fulfilling which role in the team?\t \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\tQuestion 24\t \ufffd \ufffd\u00a0 Which of the following facts makes listening difficult?\t \ufffd \ufffd\u00a0 \u00a0\tQuestion 25\t \ufffd \ufffd\u00a0 Which of the following describes the major difference between teams and groups?\t \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\tQuestion 26\t \ufffd \ufffd\u00a0 Josh is a new manager whose department has experienced a lot of infighting and jealousy; he tries to reduce group competition and increase cooperation by using the ____ philosophy.\t \ufffd \ufffd\u00a0 \u00a0\tQuestion 27\t \ufffd \ufffd\u00a0 A survey of North American executives about the importance of listening skill in the workplace showed\t \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\tQuestion 28\t \ufffd \ufffd\u00a0 The MOST important reason for teams to utilize agendas and minutes is that\t \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\tQuestion 29\t \ufffd \ufffd\u00a0 \u00a0\t \ufffd \ufffd\u00a0 Which of the following is important for U.S. business people to remember when conducting international negotiations?\t \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\tQuestion 30\t\u00a0\t \ufffd \ufffd\u00a0 Which of the following stages of team development is marked by optimal performance levels?\t \ufffd \ufffd\u00a0 \u00a0\tFriday, October 18, 2013 6:38:28 PM EDT<\/p>\n","protected":false},"excerpt":{"rendered":"
Question 1 \ufffd \ufffd\u00a0 In downward communication management attempts to ____ activities within an organization while with lateral communication management hopes to ____ them. \ufffd \ufffd\u00a0 \u00a0 Question 2 \ufffd \ufffd\u00a0 In a distributed leadership team environment, the role of Read More …<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-215302","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/215302","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=215302"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/215302\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=215302"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=215302"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=215302"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}