1 \ufffd\u00a0\u00a0\u00a0\u00a0 The writer of a long report that contains many ideas and sections will likely benefit from \u00a0\u00a0\u00a0\u00a0 \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\t2 \ufffd\u00a0\u00a0\u00a0\u00a0 Which of the following statements regarding ethical communication is questionable?\t3 \ufffd\u00a0\u00a0\u00a0\u00a0 To improve the correctness of your writing, you can \ufffd \ufffd \ufffd \ufffd \ufffd \ufffd\u00a0 \u00a0\t4 \ufffd\u00a0\u00a0\u00a0\u00a0 In order to maintain your credibility and help control your emotions,\u00a0 \ufffd\u00a0\u00a0 \u00a0\t5 \ufffd\u00a0\u00a0\u00a0\u00a0 To effectively communicate with ____ audiences, you might include using standard technical terms; emphasizing data and displaying using graphs, tables, and equations; making your points clear and easy to find, and avoiding overstating your claims, since doing so may undercut your credibility. \ufffd\u00a0 \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\t6 \ufffd\u00a0\u00a0\u00a0\u00a0 An audience-centered letter of application would include the following statement:\u00a0\t7 \ufffd\u00a0\u00a0\u00a0 Interpersonal communication is also known as \ufffd\u00a0 \ufffd \ufffd \ufffd \ufffd\u00a0 \u00a0\t8 \ufffd\u00a0\u00a0\u00a0 Two strategies for dealing with ____ audiences are “layering”\ufffd a written document so that different sections are aimed at different audiences and “democratizing”\ufffd your message so that all audiences can understand all parts of it. \ufffd\u00a0\u00a0 \u00a0 \ufffd\u00a0\u00a0\u00a0\u00a0 \u00a0\t9 \ufffd\u00a0\u00a0\u00a0 Which of these would be a consideration in the characteristics of your audience?\t10 \ufffd\u00a0\u00a0\u00a0 Speed of contact, permanent record, cost, and time required for feedback are examples of\u00a0\u00a0\u00a0\u00a0 \ufffd \ufffd \ufffd \ufffd\u00a0 \u00a0\t11 \ufffd\u00a0\u00a0\u00a0 Web-based project software \ufffd\u00a0\u00a0\u00a0 \ufffd \ufffd \ufffd \ufffd\u00a0 \u00a0\t12 \ufffd\u00a0\u00a0\u00a0 Text messaging on a cell phone or personal digital assistant should not be used for which of the following business messages? \ufffd\u00a0\u00a0\u00a0\u00a0 \ufffd \ufffd \ufffd \ufffd\u00a0 \u00a0\t13 \ufffd\u00a0\u00a0 To protect computer systems from e-mail viruses and hoaxes, \ufffd\u00a0\u00a0\u00a0 \ufffd \ufffd \u00a0\t14 \ufffd\u00a0\u00a0\u00a0 A company posts information to the Web for its business partners such as vendors, suppliers, and customers that they must access by using a password. This activity illustrates use of the company’s \u00a0\u00a0\u00a0 \ufffd \ufffd\u00a0 \u00a0\t15 \ufffd\u00a0\u00a0\u00a0 A manager is faced with having to lay off some of his staff due to financial losses that the company has suffered. Which of the following channels of communication would be MOSTappropriate for sharing this news, given the sensitive nature of the message? \ufffd \ufffd \ufffd \ufffd \ufffd \ufffd\u00a0 \u00a0\t16 \ufffd\u00a0\u00a0 When composing an email message, \ufffd\u00a0\u00a0 \ufffd \ufffd\u00a0 \u00a0\t17 \ufffd\u00a0\u00a0 During a business lunch with a client, a colleague calls with bad news about another project. You should \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\t18 \ufffd\u00a0\u00a0 Which of the following is the most effective closing for an e-mail message? \ufffd \ufffd \u00a0\t19 \ufffd\u00a0\u00a0\u00a0 Email messages should be limited to one topic because \ufffd\u00a0 \ufffd \ufffd \ufffd \ufffd\u00a0 \u00a0\t20 \ufffd\u00a0\u00a0 An organization that wants to provide business partners with always-available information and contact should use which of the following? \ufffd \ufffd \ufffd \ufffd \ufffd \u00a0\t21 \ufffd\u00a0\u00a0 Business messages should be organized based on \u00a0\u00a0 \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\t22 \ufffd\u00a0\u00a0 A well-written message acknowledging a customer’s order usually will result in\t23 \ufffd\u00a0\u00a0 The strategies for structuring effective good- and neutral-news messages \u00a0\u00a0\u00a0\u00a0 \u00a0\t24 \ufffd\u00a0\u00a0 Sending a sincere apology message to a customer for a serious mistake made could be considered \ufffd \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\t25 \ufffd\u00a0\u00a0 Your company has decided to require all employees to wear picture ID badges, starting next week. Numerous steps are involved to get a photo ID. What should you do to alert the employees of the requirement? \ufffd \ufffd\u00a0\u00a0\u00a0\u00a0 \ufffd \ufffd \u00a0\t26 \ufffd\u00a0\u00a0 You have been asked to provide a credit reference for a customer. Which of the following will be part of your written response? \ufffd\u00a0\u00a0\u00a0\u00a0 \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\t27 \ufffd\u00a0\u00a0 Claims related to product warranties, guarantees, or contractual conditions are typically ____ claims. \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\t28 \ufffd\u00a0\u00a0 Which of the following sentences is a good example of a beginning sentence in a favorable reply to a routine request? \ufffd \ufffd\u00a0\u00a0 \ufffd \ufffd\u00a0 \u00a0\t29 \ufffd\u00a0\u00a0 In writing a routine claim, how would the message be structured? \u00a0 \ufffd \ufffd\u00a0 \u00a0\t30 \ufffd\u00a0\u00a0\u00a0 Ignacio is asking for a refund or a replacement for a malfunctioning DVD player; his request for the refund or replacement would be considered a<\/p>\n","protected":false},"excerpt":{"rendered":"
1 \ufffd\u00a0\u00a0\u00a0\u00a0 The writer of a long report that contains many ideas and sections will likely benefit from \u00a0\u00a0\u00a0\u00a0 \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0 2 \ufffd\u00a0\u00a0\u00a0\u00a0 Which of the following statements regarding ethical communication is questionable? 3 \ufffd\u00a0\u00a0\u00a0\u00a0 To improve Read More …<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-215276","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/215276","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=215276"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/215276\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=215276"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=215276"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=215276"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}