“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 1\t\u00a0\tWhich of the following would be an example of an innovation and learning performance measure?\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 2\t\u00a0\tThe triple bottom line (TBL or 3BL) refers to the measurement of sustainability in all of the following areas except\t\u00a0\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 3\t\u00a0\tCustomer satisfaction rating increases as time-on-hold waiting decreases is an example of\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 4\t\u00a0\tWhen Bill Gates stated that “Microsoft is always two years away from failure,” he was emphasizing the importance of\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 5\t\u00a0\tOf the four performance perspectives of the balanced scorecard model, which is most relevant to operations managers?\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 6\t\u00a0\tIn regard to the value chain model, efficiency, cost and cycle time would be most related to\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 7\t\u00a0\tWhich of the following is not a key dimension of service quality?\t\u00a0\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 8\t\u00a0\tWhich of the following would be a typical operational-level quality performance measure?\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 9\t\u00a0\tWhich category of the Malcolm Baldrige National Quality Award examines how the organization fulfills its ethical, legal, and societal responsibilities, and supports its key communities?\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 10\t\u00a0\tIn choosing performance measures, an organization might consider all of the following criteria except\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 11\t\u00a0\tValue chain measures would generally be less valuable to\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 12\t\u00a0\tOf the four models of organizational performance, which two focus on the “big picture” of organizational performance rather than on operational-level framework?\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 13\t\u00a0\tProductivity is the\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 14\t\u00a0\tAirline revenue per passenger mile and hotel revenue per full-time employee are examples of\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 15\t\u00a0\tAt a basic level, quality should be measured in three areas.\u00a0 Which of the following is not one of those areas?\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 16\t\u00a0\tConsidering the work force component of infrastructure, which term does not fit with the others in a service environment?\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 17\t\u00a0\tA firm’s ability to achieve market and financial superiority over its competitors is called\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 18\t\u00a0\tWith regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with buying furniture would best be classified as\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 19\t\u00a0\tWith regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with having a meal in a restaurant such as taste of the food and courtesy of the server would best be classified as\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 20\t\u00a0\tIn an automobile, which of the following would not be considered an order winner?\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 21\t\u00a0\tWhich of the following would not constitute an element of operations infrastructure?\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 22\t\u00a0\tGoods and service features that differentiate one customer benefit package from another are called\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 23\t\u00a0\tOperations design choices include all of the following except\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 24\t\u00a0\tRequirements that are expected in a good or service are called\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 25\t\u00a0\tWith regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with the features of a new laptop computer such as processor speed and hard disk capacity would best be classified as\t\u00a0\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 26\t\u00a0\tWith regard to the three types of attributes customers use in evaluating the quality of goods and services, a vacation would best be classified as high in\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 27\t\u00a0\tThe text uses McDonald’s to exemplify Professor Terry Hill’s Generic Strategy Framework. The operating design choices of resource scheduling, inventory placement and control and standardized operational and job procedures relate best to the corporate objective of\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 28\t\u00a0\tProfessor Terry Hill has presented a four-loop framework for operations strategy through an iterative and integrated process.\u00a0 The initial loop is\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 29\t\u00a0\tIn time sequence, which of the following needs to be accomplished first?\t\u00a0\t“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 30\t\u00a0\tFamilies of goods or services having similar characteristics or methods of creation are called<\/p>\n","protected":false},"excerpt":{"rendered":"
“\ufffd \ufffd \ufffd\u00a0\u00a0 Question 1 \u00a0 Which of the following would be an example of an innovation and learning performance measure? \u00a0 “\ufffd \ufffd \ufffd\u00a0\u00a0 Question 2 \u00a0 The triple bottom line (TBL or 3BL) refers to the measurement of Read More …<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-204940","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/204940","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=204940"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/204940\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=204940"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=204940"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=204940"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}