BUS 430 Week 3 Quiz 2\t“\ufffd \ufffd \ufffd Question 1\t \ufffd \ufffd\u00a0 In regard to the value chain model, efficiency, cost and cycle time would be most related to\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \ufffd \ufffd\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 2\t \ufffd \ufffd\u00a0 Of the four models of organizational performance, which two focus on the “big picture” of organizational performance rather than on operational-level framework?\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 3\t \ufffd \ufffd\u00a0 Regarding the service-profit chain model, which of the following is not viewed as internal performance?\t \ufffd \ufffd\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 4\t \ufffd \ufffd\u00a0 In choosing performance measures, an organization might consider all of the following criteria except\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 5\t\u00a0\t \ufffd \ufffd\u00a0 \u00a0\t \ufffd \ufffd\u00a0 Of the seven categories of the Malcolm Baldrige National Quality Award criteria, which is least relevant to an operations manager?\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \ufffd \ufffd\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 6\t\u00a0\t \ufffd \ufffd\u00a0 Airline revenue per passenger mile and hotel revenue per full-time employee are examples of\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \ufffd \ufffd\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 7\t \ufffd \ufffd\u00a0 Of the four performance perspectives of the balanced scorecard model, which is most relevant to operations managers?\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 8\t \ufffd \ufffd\u00a0 Which of the following would be a typical operational-level quality performance measure?\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 9\t \ufffd \ufffd\u00a0 At a basic level, quality should be measured in three areas.\u00a0 Which of the following is not one of those areas?\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 10\t \ufffd \ufffd\u00a0 \u00a0\t \ufffd \ufffd\u00a0 The triple bottom line (TBL or 3BL) refers to the measurement of sustainability in all of the following areas except\t \ufffd \ufffd\u00a0 \u00a0\t \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 11\t \ufffd \ufffd\u00a0 Dell’s ability to provide a wide range of customized computer hardware to accommodate customers’ needs best describes\t \ufffd \ufffd\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 12\t \ufffd \ufffd\u00a0 Customer satisfaction rating increases as time-on-hold waiting decreases is an example of\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 13\t\u00a0\t \ufffd \ufffd\u00a0 Which of the following would be an example of an innovation and learning performance measure?\t \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 14\t\u00a0\t \ufffd \ufffd\u00a0 \u00a0\t \ufffd \ufffd\u00a0 The service-profit chain model\t \ufffd \ufffd\u00a0 \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \ufffd \ufffd\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 15\t \ufffd \ufffd\u00a0 The ability to respond quickly to changes in the amount and type of demand is called\t \ufffd \ufffd\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 16\t \ufffd \ufffd\u00a0 A firm’s ability to achieve market and financial superiority over its competitors is called\t \ufffd \ufffd\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 17\t \ufffd \ufffd\u00a0 ____ attributes are most likely to be experienced by the customer when using estate planning services.\t \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 18\t \ufffd \ufffd\u00a0 Considering the work force component of infrastructure, which term does not fit with the others in a service environment?\t \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 19\t \ufffd \ufffd\u00a0 Which of the following does not describe how customers evaluate services in a manner that differs from the way they evaluate goods?\t \ufffd \ufffd\u00a0 \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 20 \ufffd\u00a0\t \ufffd \ufffd\u00a0 With regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with the features of a new laptop computer such as processor speed and hard disk capacity would best be classified as\t \ufffd \ufffd\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 21 \ufffd\u00a0\t \ufffd \ufffd\u00a0 Which of the following is not generally considered a competitive priority?\t \ufffd \ufffd\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 22 \ufffd \ufffd \ufffd\u00a0 Which one of the following statements best represents McDonald’s approach to global business?\t \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 23\t \ufffd \ufffd\u00a0 Operations design choices include all of the following except\t \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 24\t \ufffd \ufffd\u00a0 Goods and service features that differentiate one customer benefit package from another are called\t \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0\t“\ufffd \ufffd \ufffd Question 25 \ufffd\u00a0\t \ufffd \ufffd\u00a0 In an automobile, which of the following would not be considered an order winner?\t \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 26\t \ufffd \ufffd\u00a0 The text uses McDonald’s to exemplify Professor Terry Hill’s Generic Strategy Framework. The operating design choices of resource scheduling, inventory placement and control and standardized operational and job procedures relate best to the corporate objective of\t \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 27\t \ufffd \ufffd\u00a0 With regard to the three types of attributes customers use in evaluating the quality of goods and services, a vacation would best be classified as high in\t \ufffd \ufffd\u00a0 \ufffd \ufffd\u00a0 \u00a0\t“\ufffd \ufffd \ufffd Question 28\t \ufffd \ufffd\u00a0 Professor Terry Hill has presented a four-loop framework for operations strategy through an iterative and integrated process.\u00a0 The initial loop is\t“\ufffd \ufffd \ufffd Question 29\t \ufffd \ufffd\u00a0 With regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with buying furniture would best be classified as\t“\ufffd \ufffd \ufffd Question 30\t \ufffd \ufffd\u00a0 Requirements that are expected in a good or service are called<\/p>\n","protected":false},"excerpt":{"rendered":"
BUS 430 Week 3 Quiz 2 “\ufffd \ufffd \ufffd Question 1 \ufffd \ufffd\u00a0 In regard to the value chain model, efficiency, cost and cycle time would be most related to \ufffd \ufffd \ufffd \ufffd\u00a0\u00a0\u00a0 \ufffd \ufffd\u00a0 \u00a0 “\ufffd \ufffd \ufffd Read More …<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-204937","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/204937","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=204937"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/204937\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=204937"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=204937"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=204937"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}