1. \ufffd\u00a0 When Bill Gates stated that “Microsoft is always two years away from failure,” he was emphasizing the importance of\t2. \ufffd\u00a0 Value chain measures would generally be less valuable to\t3. \ufffd\u00a0 In choosing performance measures, an organization might consider all of the following criteria\u00a0except\t4. \ufffd\u00a0 The service-profit chain model\t5. \ufffd\u00a0 Productivity is the\t6. \ufffd\u00a0 Which of the following would be a typical operational-level quality performance measure?\t7. \ufffd\u00a0 The number of patent applications and the number of improvement suggestions implemented relate best to which operational performance measure category?\t8. \ufffd\u00a0 Which category of the Malcolm Baldrige National Quality Award examines how the organization fulfills its ethical, legal, and societal responsibilities, and supports its key communities?\t9. \ufffd\u00a0 Which of the following is\u00a0not\u00a0a key dimension of service quality?\u00a0\t10.\u00a0\u00a0 At a basic level, quality should be measured in three areas.\u00a0 Which of the following is\u00a0not\u00a0one of those areas?\t11.\u00a0\u00a0 Of the four performance perspectives of the balanced scorecard model, which is\u00a0most\u00a0relevant to operations managers?\t12.\u00a0\u00a0 In regard to the value chain model, efficiency, cost and cycle time would be\u00a0most\u00a0related to\t13.\u00a0\u00a0 Of the seven categories of the Malcolm Baldrige National Quality Award criteria, which is\u00a0least\u00a0relevant to an operations manager?\u00a0\t14.\u00a0\u00a0 Regarding the service-profit chain model, which of the following is\u00a0not\u00a0viewed as internal performance?\t15.\u00a0\u00a0 The ability to respond quickly to changes in the amount and type of demand is called<\/p>\n","protected":false},"excerpt":{"rendered":"
1. \ufffd\u00a0 When Bill Gates stated that “Microsoft is always two years away from failure,” he was emphasizing the importance of 2. \ufffd\u00a0 Value chain measures would generally be less valuable to 3. \ufffd\u00a0 In choosing performance measures, an organization Read More …<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-204932","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/204932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=204932"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/204932\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=204932"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=204932"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=204932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}