{"id":179505,"date":"2018-02-20T23:50:30","date_gmt":"2018-02-20T23:50:30","guid":{"rendered":"https:\/\/writemyessayfree.com\/impact-of-overload-on-customers-and-staff"},"modified":"2018-10-24T09:27:10","modified_gmt":"2018-10-24T09:27:10","slug":"impact-of-overload-on-customers-and-staff","status":"publish","type":"post","link":"https:\/\/www.benedictsol.com\/blogs\/impact-of-overload-on-customers-and-staff\/","title":{"rendered":"impact of overload on customers and staff."},"content":{"rendered":"<p>Read the case found at the end of Chapter 8 in your textbook and write a two- to three-page paper (excluding title and reference pages) on the following items:<\/p>\n<ol>\n<li>Identify when Medi-Call\u2019s call centre enters the coping zone and describe the impact of this overload on customers and staff.<\/li>\n<li>Recommend strategies Medi-Call can adopt for busy periods and describe the actions needed to implement them effectively.<\/li>\n<li>Assess Medi-Call\u2019s philosophy on reassurance calls and offer recommendations to improve their policies\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Read the case found at the end of Chapter 8 in your textbook and write a two- to three-page paper (excluding title and reference pages) on the following items: Identify when Medi-Call\u2019s call centre enters the coping zone and describe <a href=\"https:\/\/www.benedictsol.com\/blogs\/impact-of-overload-on-customers-and-staff\/\" class=\"read-more\">Read More &#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-179505","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/179505","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=179505"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/179505\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=179505"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=179505"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=179505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}