Question<\/p>\n
Question 1 1 \/ 1 point<\/p>\n
True or false: Knowledge management requires the use of information technology.<\/p>\n
True<\/p>\n
False<\/p>\n
View Feedback<\/p>\n
Question 2 1 \/ 1 point<\/p>\n
True or false: Supply chain management concepts do not apply to the service sector, which uses customer relationship management systems instead.<\/p>\n
True<\/p>\n
False<\/p>\n
View Feedback<\/p>\n
Question 3 1 \/ 1 point<\/p>\n
Which of the following is defined as a system that is built around predefined business processes and reflects best practices?<\/p>\n
A) corporate application<\/p>\n
B) enterprise system<\/p>\n
C) company-wide system<\/p>\n
D) business process application<\/p>\n
View Feedback<\/p>\n
Question 4 1 \/ 1 point<\/p>\n
Which of the following should be considered when selecting an enterprise system vendor? (select all that apply)<\/p>\n
A) the financial strength of the software supplier<\/p>\n
B) availability of maintenance<\/p>\n
C) availability of support and training<\/p>\n
D) who owns the source code<\/p>\n
View Feedback<\/p>\n
Question 5<\/p>\n
True or false: A good approach to building enterprise systems is to combine a number of workgroup applications that solve specific problems into a single system.<\/p>\n
True<\/p>\n
False<\/p>\n
View Feedback<\/p>\n
Question 6 1 \/ 1 point<\/p>\n
Which of the following characterize business processes that can effectively be implemented in a CRM system? (select all that apply)<\/p>\n
A) the processes are clear<\/p>\n
B) the processes are differentiated from each other<\/p>\n
C) the goals have owners identified<\/p>\n
D) goals are shared among all the processes<\/p>\n
View Feedback<\/p>\n
Question 7 1 \/ 1 point<\/p>\n
Which of the following IT roles is the one that straddles the division between the business group that has particular needs and the IT organization that will develop computer-based system to fulfill those needs?<\/p>\n
systems engineer<\/p>\n
systems programmer<\/p>\n
systems analyst<\/p>\n
Software engineer<\/p>\n
View Feedback<\/p>\n
Question 8 0.5 \/ 1 point<\/p>\n
Of the following, which 2 characteristics are most important for a chief information officer (CIO)? (select 2)<\/p>\n
A) strong technical understanding<\/p>\n
B) knowledge of the business<\/p>\n
C) good management skills<\/p>\n
D) knowledge of emerging technologies<\/p>\n
View Feedback<\/p>\n
Question 9 0.5 \/ 1 point<\/p>\n
Which of the following are true about CRM systems? (select all that apply)<\/p>\n
A) to be successful, top levels of the organization must be involved<\/p>\n
B) all ERPs come with effective CRM components<\/p>\n
C) CRMs and ERPs have different roles for a company and should not be included in one system<\/p>\n
D) CRMs should be fully integrated with ERPs<\/p>\n
View Feedback<\/p>\n
Question 10 1 \/ 1 point<\/p>\n
Which of the following is responsible for keeping IT projects on time and on budget?<\/p>\n
A) the chief information officer (CIO)<\/p>\n
B) the chief financial officer (CFO)<\/p>\n
C) the leadership team<\/p>\n
D) the project manager<\/p>\n
View Feedback<\/p>\n
Question 11 1 \/ 1 point<\/p>\n
Which of the following is the group of users that are the first individuals to adopt a new technology?<\/p>\n
early adopters<\/p>\n
innovators<\/p>\n
early majority<\/p>\n
first adopters<\/p>\n
View Feedback<\/p>\n
Question 12 1 \/ 1 point<\/p>\n
True or false: CRM and SCM systems need to be integrated, because in manufacturing, every step in every business process may affect a customer.<\/p>\n
True<\/p>\n
False<\/p>\n
View Feedback<\/p>\n
Question 13 1 \/ 1 point<\/p>\n
True or false: Placing IT responsibilities with the managers responsible for conducting the business leads to the most efficient use of IT.<\/p>\n
True<\/p>\n
False<\/p>\n
View Feedback<\/p>\n
Question 14 1 \/ 1 point<\/p>\n
True or false: The biggest benefit of Supply Chain Management Systems is cost reduction.<\/p>\n
True<\/p>\n
False<\/p>\n
View Feedback<\/p>\n
Question 15 1 \/ 1 point<\/p>\n
Which of the following are benefits of knowledge management?<\/p>\n
A) transfer of knowledge from inside and outside the organization<\/p>\n
B) preserving intellectual capital assets<\/p>\n
C) job security for knowledge workers<\/p>\n
D) both a and b<\/p>\n
View Feedback<\/p>\n
Question 16 1 \/ 1 point<\/p>\n
Which of the following organizational cultural issues inhibits the effective use of knowledge management?<\/p>\n
A) individual rewards and recognition<\/p>\n
B) atmosphere of teamwork<\/p>\n
C) senior management promoting the importance of collaboration<\/p>\n
D) labor unions<\/p>\n
View Feedback<\/p>\n
Question 17 1 \/ 1 point<\/p>\n
Which of the following are hidden costs of an ERP implementation? (select all that apply)<\/p>\n
A) training<\/p>\n
B) integration and testing<\/p>\n
C) implementation teams can never stop<\/p>\n
D) data conversion<\/p>\n
View Feedback<\/p>\n
Question 18 1 \/ 1 point<\/p>\n
Which of the following refers to data that have been organized, grouped, or otherwise assembled into a useful form?<\/p>\n
A) information<\/p>\n
B) knowledge<\/p>\n
C) wisdom<\/p>\n
D) a memorandum<\/p>\n
View Feedback<\/p>\n
Question 19 1 \/ 1 point<\/p>\n
Which of the following is the way enterprise systems provide the maximum benefit to an organization?<\/p>\n
A) by providing improved financial reporting<\/p>\n
B) by providing a better data entry system<\/p>\n
C) by providing real-time information across functions to improve decision making<\/p>\n
D) by providing a web portal to customers<\/p>\n
View Feedback<\/p>\n
Question 20 1 \/ 1 point<\/p>\n
Which of the following should be able to access the enterprise system software? (select all that apply)<\/p>\n
A) strategic partners<\/p>\n
B) customers<\/p>\n
C) software vendor<\/p>\n
D) employees<\/p>\n
View Feedback<\/p>\n","protected":false},"excerpt":{"rendered":"
Question Question 1 1 \/ 1 point True or false: Knowledge management requires the use of information technology. True False View Feedback Question 2 1 \/ 1 point True or false: Supply chain management concepts do not apply to the Read More …<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-173829","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/173829","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=173829"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/173829\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=173829"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=173829"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=173829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}