{"id":155727,"date":"2018-02-20T23:50:30","date_gmt":"2018-02-20T23:50:30","guid":{"rendered":"https:\/\/writemyessayfree.com\/7ps-framework-2"},"modified":"2017-08-17T18:33:01","modified_gmt":"2017-08-17T18:33:01","slug":"7ps-framework-2","status":"publish","type":"post","link":"https:\/\/www.benedictsol.com\/blogs\/7ps-framework-2\/","title":{"rendered":"7Ps framework"},"content":{"rendered":"<p><a class=\"7ps-framework\/\"><\/a> <\/p>\n<h2><span style=\"font-size: 16px;font-weight: 400;line-height: 1.5\">7Ps framework<\/span><\/h2>\n<p>Prepare a business-style report which evaluates the following:<br \/> How does your organisation* meet and exceed customer service expectations through its&nbsp;<a id=\"_GPLITA_6\" title=\"Click to Continue > by save net&#8221; href=&#8221;http:\/\/www.fairpriceessays.com\/category\/essays\/page\/78\/#&#8221;>application<img decoding=\"async\" alt=\"\" src=\"http:\/\/cdncache-a.akamaihd.net\/items\/it\/img\/arrow-10x10.png\"><\/a>&nbsp;of the marketing mix?<br \/> This report requires you to identify and discuss the key academic theories from the final two lectures of the module, to provide the underpinning knowledge for you to evaluate your organisation\u2019s strategy. In other words, you are evaluating an organisation\u2019s&nbsp;<a id=\"_GPLITA_5\" title=\"Click to Continue > by save net&#8221; href=&#8221;http:\/\/www.fairpriceessays.com\/category\/essays\/page\/78\/#&#8221;>marketing<img decoding=\"async\" alt=\"\" src=\"http:\/\/cdncache-a.akamaihd.net\/items\/it\/img\/arrow-10x10.png\"><\/a>&nbsp;mix from the perspective of customer service theory.<br \/> *This organisation will normally be the one you used for your first assignment.<br \/> You can use the 7Ps as your framework in order to consider such things as:<br \/> \u2022 Product \u2013 what is the level of customisation, choices offered etc.?<br \/> \u2022 Pricing \u2013 how does this suit the customer? (e.g. premium\/value approaches)<br \/> \u2022 Promotion \u2013 does it reinforce brand values, or develop customer loyalty, or improve relationships with customers,&nbsp;<a id=\"_GPLITA_7\" title=\"Click to Continue > by save net&#8221; href=&#8221;http:\/\/www.fairpriceessays.com\/category\/essays\/page\/78\/#&#8221;>show<img decoding=\"async\" alt=\"\" src=\"http:\/\/cdncache-a.akamaihd.net\/items\/it\/img\/arrow-10x10.png\"><\/a>&nbsp;care for the environment etc.?<br \/> \u2022 Place \u2013 what role does location and\/or distribution play in customer service?<br \/> \u2022 People \u2013 have they had specific training, or do they reflect the&nbsp;<a id=\"_GPLITA_8\" title=\"Click to Continue > by save net&#8221; href=&#8221;http:\/\/www.fairpriceessays.com\/category\/essays\/page\/78\/#&#8221;>corporate<img decoding=\"async\" alt=\"\" src=\"http:\/\/cdncache-a.akamaihd.net\/items\/it\/img\/arrow-10x10.png\"><\/a>&nbsp;image\/values etc?<br \/> \u2022 Physical evidence \u2013 what are the visuals of the product, the service element, the appearance of the shops or website etc.?<br \/> \u2022 Process \u2013 how effective is this for customer enquiries, orders, deliveries, use of the website etc.?<\/p>\n<p>You may also use a framework such as SERVQUAL to help you answer this question \u2013 in other words, using the different factors (RATER) to help evaluate service quality.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>7Ps framework Prepare a business-style report which evaluates the following: How does your organisation* meet and exceed customer service expectations through its&nbsp; by save net&#8221; href=&#8221;http:\/\/www.fairpriceessays.com\/category\/essays\/page\/78\/#&#8221;>marketing&nbsp;mix from the perspective of customer service theory. *This organisation will normally be the one <a href=\"https:\/\/www.benedictsol.com\/blogs\/7ps-framework-2\/\" class=\"read-more\">Read More &#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-155727","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/155727","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=155727"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/155727\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=155727"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=155727"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=155727"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}