{"id":128575,"date":"2018-02-20T23:50:30","date_gmt":"2018-02-20T23:50:30","guid":{"rendered":"https:\/\/writemyessayfree.com\/riverbend-software-support-administrators"},"modified":"2017-08-16T06:27:28","modified_gmt":"2017-08-16T06:27:28","slug":"riverbend-software-support-administrators","status":"publish","type":"post","link":"https:\/\/www.benedictsol.com\/blogs\/riverbend-software-support-administrators\/","title":{"rendered":"Riverbend Software Support Administrators"},"content":{"rendered":"<div class=\"the_content_wrapper\">\n<p>&nbsp;<br \/> Riverbend Software Support Administrators (RSSA) provides online and telephone help desk services. Because RSSA\u2019s labor costs have steadily increased, it is outsourcing its call center. RSSA\u2019s executive-level committee, who oversees the information systems (IS) function, selected a project development team to create a system to move the help desk and manage it from corporate headquarters.<\/p>\n<p>Two incidents delayed the help desk conversion date by 15 days. A server was damaged when an unidentified employee put a hot coffee pot on it, and several backup tapes were found floating in a restroom sink.<\/p>\n<p>The five-year contract requires an initial payment of $1,750,000 and yearly payments of $525,000. Each year, the contract will save $750,000 in salary, benefits, and equipment costs. There is a $150,000 one-time charge for breaking the current call center\u2019s building lease, but doing so will save $360,000 a year. RSSA\u2019s cost of capital is 11%.<\/p>\n<p>Calculate the following capital budgeting metrics for RSSA\u2019s outsourcing plan:<\/p>\n<p>1. payback period<\/p>\n<p>2. net present value (NPV)<\/p>\n<p>3. internal rate of return (IRR)<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Riverbend Software Support Administrators (RSSA) provides online and telephone help desk services. Because RSSA\u2019s labor costs have steadily increased, it is outsourcing its call center. RSSA\u2019s executive-level committee, who oversees the information systems (IS) function, selected a project development <a href=\"https:\/\/www.benedictsol.com\/blogs\/riverbend-software-support-administrators\/\" class=\"read-more\">Read More &#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-128575","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/128575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=128575"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/128575\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=128575"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=128575"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=128575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}