\nQUESTIONS
\n1. What are the three basic steps in managing organizational
\nchange?
\n2. What are the cultural issues of which developers
\nshould be aware?
\n3. What are the major components of a migration plan?
\n4. Compare and contrast direct conversion and parallel
\nconversion.
\n5. Compare and contrast pilot conversion, phased conversion,
\nand simultaneous conversion.
\n6. Compare and contrast modular conversion and
\nwhole-system conversion.
\n7. Explain the trade-offs among selecting between the
\ntypes of conversion in questions 4, 5, and 6.
\n8. What are the three key roles in any change management
\ninitiative?
\n9. Why do people resist change? Explain the basic model
\nfor understanding why people accept or resist change.
\n10. What are the three major elements of management
\npolicies that must be considered when implementing a
\nnew system?
\n11. Compare and contrast an information change management
\nstrategy with a political change management
\nstrategy. Is one better than the other?
\n12. Explain the three categories of adopters you are likely
\nto encounter in any change management initiative.
\n13. How should you decide what items to include in your
\ntraining plan?
\n14. Compare and contrast three basic approaches to training.
\n15. What is the role of the operations group in system
\ndevelopment?
\n16. Compare and contrast two major ways of providing
\nsystem support.
\n17. How is a problem report different from a change
\nrequest?
\n18. What are the major sources of change requests?
\n19. Why is project assessment important?
\n20. How is project team review different from system review?
\n21. What do you think are three common mistakes that
\nnovice analysts make in migrating from the as-is to the
\nto-be system?
\n22. Some experts argue that change management is more
\nimportant than any other part of system development.
\nDo you agree or not? Explain.
\n23. In our experience, change management planning often
\nreceives less attention than conversion planning. Why
\ndo you think this happens?
\nQuestions 571
\nc13InstallationAndOperations 11\/28\/11 11:12 AM Page 571
\n572 Chapter 13 Installation and Operations
\nEXERCISES
\nA. Suppose you are installing a new accounting package
\nin your small business. What conversion strategy
\nwould you use? Develop a conversion plan (i.e., technical
\naspects only).
\nB. Suppose you are installing a new room reservation system
\nfor your university that tracks which courses are
\nassigned to which rooms. Assume that all the rooms in
\neach building are ?owned? by one college or department
\nand only one person in that college or department
\nhas permission to assign them. What conversion
\nstrategy would you use? Develop a conversion plan
\n(i.e., technical aspects only).
\nC. Suppose you are installing a new payroll system in a
\nvery large multinational corporation. What conversion
\nstrategy would you use? Develop a conversion
\nplan (i.e., technical aspects only).
\nD. Consider a major change you have experienced in your
\nlife (e.g., taking a new job, starting a new school). Prepare
\na cost?benefit analysis of the change in terms of
\nboth the change and the transition to the change.
\nE. Suppose you are the project manager for a new library
\nsystem for your university. The system will improve
\nthe way students, faculty, and staff can search for
\nbooks by enabling them to search over the Web, rather
\nthan using only the current text-based system available
\non the computer terminals in the library. Prepare a
\ncost?benefit analysis of the change in terms of both
\nthe change and the transition to the change for the
\nmajor stakeholders.
\nF. Prepare a plan to motivate the adoption of the system
\nin exercise E.
\nG. Prepare a training plan that includes both what you
\nwould train and how the training would be delivered
\nfor the system in exercise E.
\nH. Suppose you are leading the installation of a new DSS
\nto help admissions officers manage the admissions
\nprocess at your university. Develop a change management
\nplan (i.e., organizational aspects only).
\nI. Suppose you are the project leader for the development
\nof a new Web-based course registration system for your
\nuniversity that replaces an old system in which students
\nhad to go to the coliseum at certain times and stand in
\nline to get permission slips for each course they wanted
\nto take. Develop a migration plan (including both technical
\nconversion and change management).
\nJ. Suppose you are the project leader for the development
\nof a new airline reservation system that will be used by
\nthe airline?s in-house reservation agents. The system
\nwill replace the current command-driven system
\ndesigned in the 1970s that uses terminals. The new
\nsystem uses PCs with a Web-based interface. Develop a
\nmigration plan (including both conversion and change
\nmanagement) for your telephone operators.
\nK. Develop a migration plan (including both conversion
\nand change management) for the independent travel
\nagencies who use the airline reservation system
\ndescribed in exercise J.
\nL. For the A Real Estate Inc problem in Chapters 4
\nthrough 12:
\n1. Prepare a plan to motivate adoption of the system.
\n2. Prepare a training plan that includes both what you
\nwould train and how the training would be delivered.
\n3. Prepare a change management plan.
\n4. Develop a migration plan.
\nM. For the A Video Store problem in Chapters 4 through 12:
\n1. Prepare a plan to motivate adoption of the system.
\n2. Prepare a training plan that includes both what you
\nwould train and how the training would be
\ndelivered.
\n3. Prepare a change management plan.
\n4. Develop a migration plan.
\nN. For the gym problem in Chapters 4 through 12:
\n1. Prepare a plan to motivate adoption of the system.
\n2. Prepare a training plan that includes both what you
\nwould train and how the training would be delivered.
\n3. Prepare a change management plan.
\n4. Develop a migration plan.
\nO. For the Picnics R Us problem in Chapters 4 through 12:
\n1. Prepare a plan to motivate adoption of the system.
\n2. Prepare a training plan that includes both what you
\nwould train and how the training would be delivered.
\n3. Prepare a change management plan.
\n4. Develop a migration plan.
\nP. For Of-the-Month Club problem in Chapters 4
\nthrough 12:
\n1. Prepare a plan to motivate adoption of the system.
\n2. Prepare a training plan that includes both what
\nyou would train and how the training would be
\ndelivered.
\n3. Prepare a change management plan.
\n4. Develop a migration plan.
\nc13InstallationAndOperations 11\/10\/11 8:28 AM Page 572
\nMINICASES
\n1. Nancy is the IS department head at MOTO Inc., a
\nhuman resources management firm. The IS staff at
\nMOTO Inc. completed work on a new client management
\nsoftware system about a month ago. Nancy was
\nimpressed with the performance of her staff on this
\nproject because the firm had not previously undertaken
\na project of this scale in-house. One of Nancy?s
\nweekly tasks is to evaluate and prioritize the change
\nrequests that have come in for the various applications
\nused by the firm.
\nRight now, Nancy has five change requests for the
\nclient system on her desk. One request is from a system
\nuser who would like some formatting changes made to
\na daily report produced by the system. Another request
\nis from a user who would like the sequence of menu
\noptions changed on one of the system menus to more
\nclosely reflect the frequency of use for those options. A
\nthird request came in from the billing department.
\nThis department performs billing through a billing
\nsoftware package. A major upgrade of this software is
\nbeing planned, and the interface between the client
\nsystem and the bill system need to be changed to
\naccommodate the new software?s data structures. The
\nfourth request seems to be a system bug that occurs
\nwhenever a client cancels a contract (a rare occurrence,
\nfortunately). The last request came from Susan,
\nthe company president. This request confirms the
\nrumor that MOTO Inc. is about to acquire another
\nnew business. The new business specializes in the temporary
\nplacement of skilled professional and scientific
\nemployees and represents a new business area for
\nMOTO Inc. The client management software system
\nwill need to be modified to incorporate the special
\nclient arrangements that are associated with the
\nacquired firm.
\nHow do you recommend that Nancy prioritize
\nthese change requests for the client\/management
\nsystem?
\n2. Sky View Aerial Photography offers a wide range of
\naerial photographic, video, and infrared imaging services.
\nThe company has grown from its early days of
\nsnapping pictures of client houses to its current status
\nas a full-service aerial image specialist. Sky View now
\nmaintains numerous contracts with various governmental
\nagencies for aerial mapping and surveying
\nwork. Sky View has its offices at the airport, where it
\nkeeps its fleet of specially equipped aircraft. Sky View
\ncontracts with several freelance pilots and photographers
\nfor some of its aerial work and also employs
\nseveral full-time pilots and photographers.
\nThe owners of Sky View Aerial Photography
\nrecently contracted with a systems development
\nconsulting firm to develop a new information system
\nfor the business. As the number of contracts, aircraft,
\nflights, pilots, and photographers increased, the
\ncompany experienced difficulty keeping accurate
\nrecords of its business activity and the utilization of its
\nfleet of aircraft. The new system will require all pilots
\nand photographers to swipe an ID badge through a
\nreader at the beginning and conclusion of each photo
\nflight, along with recording information about the aircraft
\nused and the client served on that flight. These
\nrecords are to be reconciled against the actual aircraft
\nutilization logs maintained and recorded by the
\nhangar personnel.
\nThe office staff was eagerly awaiting the installation
\nof the new system. Their general attitude was that the
\nsystem would reduce the number of problems and
\nerrors that they encountered and would make their
\nwork easier. The pilots, photographers, and hangar
\nstaff were less enthusiastic, being unaccustomed to
\nhaving their activities monitored in this way.
\na. Discuss the factors that might inhibit the acceptance
\nof this new system by the pilots, photographers, and
\nhangar staff.
\nb. Discuss how an informational strategy could be
\nused to motivate adoption of the new system at Sky
\nView Aerial Photography.
\nc. Discuss how a political strategy could be used to
\nmotivate adoption of the new system at Sky View
\nAerial Photography.
\n3. For the Holiday Travel Vehicles problem described in
\nChapters 5 through 12:
\na. Prepare a plan to motivate adoption of the system.
\nb. Prepare a training plan that includes both what you
\nwould train and how the training would be delivered.
\nc. Prepare a change management plan.
\nd. Develop a migration plan.
\n4. For the Professional and Scientific Staff Management
\nproblem described in Chapters 4, and 6 through 11:
\na. Prepare a plan to motivate adoption of the system.
\nb. Prepare a training plan that includes both what you
\nwould train and how the training would be delivered.
\nc. Prepare a change management plan.
\nd. Develop a migration plan.<\/p>\n","protected":false},"excerpt":{"rendered":"
QUESTIONS 1. What are the three basic steps in managing organizational change? 2. What are the cultural issues of which developers should be aware? 3. What are the major components of a migration plan? 4. Compare and contrast direct conversion Read More …<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-1274","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/1274","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=1274"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/1274\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=1274"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=1274"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=1274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}